Question 1

Do I have to be a student to live at property?

Accepted Answer

Yes – it is a condition of your stay here at property that you must be currently enrolled and attending a course within an Australian Tertiary Institution.

Question 2

How old do I have to be to live at property?

Accepted Answer

The standard minimum age for students living at property is 18.

Question 3

How much do I need to pay when booking?

Accepted Answer

To start your application, you will need to pay one week’s rent (your holding deposit). This will be treated as your first rent payment once your booking is confirmed and you move in.

Question 4

How much bond do I need to pay?

Accepted Answer

A bond equal to 4 weeks rent is required to be paid at the time of signing your contract to live at property. This amount is then sent to the relevant state’s Rental Tenancy Bond Authority where it is held until after you vacate the property. It is then returned to you less any amounts you may owe to property, such as unpaid rent or damages, at the end of your contract.

Question 5

Do I need to provide a record of my rental history?

Accepted Answer

Their simple process means you don’t have to provide a record of previous rental history – you don’t even need to have prior experience in renting a property!

Question 6

Will the price of my rent increase?

Accepted Answer

The price of your rent is fixed for the length of contract. If you decide to stay on beyond your current lease, the weekly rent of the new contract may increase – any rate increase will always be advertised in advance.

Question 7

How long is my lease?

Accepted Answer

They offer the following contract types at property: 12-months (equivalent to a full calendar year) 6-months (equivalent to a half full calendar year) 44-weeks* (equivalent to an academic year) 22-weeks* (equivalent to a semester) Short Stay – where available, the Short Stay option will be shown on a room page with available dates to choose from * 44 and 22-week contracts are only available in Semester 1 of each year. They are not available for NRAS or International U18 rooms.

Question 8

Are the prices shown per apartment or per person?

Accepted Answer

The prices quoted are per person, per week. As part of their warm hospitality, your rent includes: free unlimited internet all utilities (water, electricity and gas) use of all communal spaces access to 24×7 onsite support an engaging program of resident events They also offer a complimentary weekday ‘Cool Start‘ breakfast at all properties.

Question 9

Do I have to book online?

Accepted Answer

Not at all. You are more than welcome to speak to the friendly team at your preferred property and book directly through them.

Question 10

How often is rent paid?

Accepted Answer

Your weekly rent is required to be paid fortnightly, and you are responsible for ensuring that your rent is paid a minimum of two weeks in advance at all times in accordance with your Residential Tenancy Agreement.

Question 11

What credit cards do you accept?

Accepted Answer

You can pay using Visa, Mastercard or Amex. Please note that they do not apply credit or debit card surcharges to holding deposits (one weeks’ rent) when paid on this website however a surcharge will apply to all future credit card and debit card payments. Currently this surcharge is 2% of the payment amount but is subject to change.

Question 12

Will you refund my holding deposit if I don’t get a visa?

Accepted Answer

They are happy to refund your holding deposit if your application for an Australian student visa is not successful. Please refer to their Cancellation & Refunds Policy for details.

Iglu Brisbane City Student Accommodation, Brisbane

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