Question 1

How is my mail handled?

Accepted Answer

They accept letters and packages on your behalf. For letters, They do not notify residents individually due to the volume received, but they will periodically alert you when your letterbox is full. If you are expecting a letter, please feel free to check with reception during office hours.
For packages, you will receive an email from reception when a package is ready for pickup.

Question 2

What do I need to buy before I can move in?

Accepted Answer

When you arrive at this property, your room will be already furnished with a bed, mattress, desk, and chair. You will need to provide your own kitchenware (pots, pans, crockery, and cutlery), bed linen (sheets, pillow, doona, blankets), towels, washing powder, laundry basket, clothing, clothes hangers, and personal toiletries. For residents going into multi-share apartments, they recommend waiting to buy items like kettles, toasters, and other cooking items until after you arrive – you may find that one of your roommates already has one and is more than willing to share.

Question 3

What size is my bed at this property?

Accepted Answer

3-4 Bedroom Multi-Share Apartments (Standard) – Long-single  3 Bedroom (Accessible), Studio Standard and Studio Accessible – King Single  Studio Large – Double  Studio Extra Large - Queen.

Question 4

How close is the nearest supermarket to this property?

Accepted Answer

Another side of campus and just across Plenty Road. This property features a Coles, multiple locations to dine out, and a factory outlet (DFO) for clothing, bedroom, and bathroom essentials.

Question 5

Is there extra storage outside my apartment?

Accepted Answer

They do have limited storage available for bulky items such as suitcases and boxes, however it is on a first come, first served basis.
If you require items to be stored and there is no storage available, you will need to contact a local storage service provider.

Question 6

What is a Condition Report?

Accepted Answer

Upon arrival, you will be given a ‘Condition Report’, which is a record of the general condition of the property, including fittings and fixtures. You will be given this report when you check in and collect your keys. You must return the report, along with any notes and/or photos, to the accommodation team within three (3) business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the agreement. The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items at the end of the agreement.

Question 7

Do I need to be a student to live at this property?

Accepted Answer

Yes, This property is purpose-built student accommodation, so all residents must be enrolled at a university or registered tertiary institution. You will need a current and valid Student ID and proof of enrolment from the time you apply for your room and throughout your entire stay, as per the dates on your contract. Unfortunately, they cannot accommodate non-students or former students.

Question 8

I’m not entirely sure which type of accommodation suits me best. What kinds of rooms are available?

Accepted Answer

They offer a range of room types to meet different needs. You can choose from standard, large, extra-large, and accessible studios, as well as multi-share apartments with 3 or 4 bedrooms, including accessible options. Their most popular options are the standard studios and 4-bedroom multi-share apartments.

Question 9

What are their office hours?

Accepted Answer

Their office is open Monday to Friday from 7:00 AM to 7:00 PM, and Saturday from 10:00 AM to 4:00 PM (excluding public holidays) and summer reception hours.

Question 10

Do this property offer after hours check-in?

Accepted Answer

Yes, They do. To check in after hours, please contact on-duty Residential Advisor.

Question 11

What is the process for arranging an after-hours check-in?

Accepted Answer

Please inform them of your after-hours arrival details during business hours, so they can notify the on-duty Residential Advisor. You will need to visit reception during business hours to complete the formal check-in process.

Question 12

Do I need to arrange my own contents insurance?

Accepted Answer

Yes, you will need to organise your own contents insurance to cover your personal belongings, as this property does not provide this coverage.

UniLodge @ RMIT Bundoora - Walert House, Melbourne

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