Question 1

What do I do if I, or my family need somewhere to stay prior to checking into the property?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton? Offering comfortable rooms that give you the freedom to relax in a place away from home.

Question 2

Do they offer after hours check-in?

Accepted Answer

Unfortunately, They do not offer check-ins outside of specified check-in times.

Question 3

Where do I check-in?

Accepted Answer

Check-in at Reception.

Question 4

What kind of contracts does this accommodation offer?

Accepted Answer

6 and 12 month leases, however from time to time they are able to offer shorter lease periods.

Question 5

What do I need to buy before I can move in?

Accepted Answer

Your apartment is furnished with a bed, desk, cupboard, study chair, TV, fridge, and microwave oven. You will need to supply all your own linen & kitchen equipment.

Question 6

How close is the nearest supermarket?

Accepted Answer

The nearest supermarket is located around the corner, a minute’s walk away.

Question 7

What do I do if I have a visitor?

Accepted Answer

As this is a secure building, all residents are required to meet their guests at the entrance door as this door is only accessible by a resident swipe card.

Question 8

Is there extra storage outside my apartment?

Accepted Answer

There are no extra storage facilities at the property.

Question 9

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. For the Internet, VostroNet can be contacted at any time if you are having issues with the connection of your Internet and have been through the troubleshooting guides.

Question 10

What is a Condition Report?

Accepted Answer

Upon arrival, they must prepare a ‘Condition Report’, which records the property’s general condition, including fittings and fixtures, and present you with 2 paper copies of this Report when you come to collect your keys. Review and, if necessary, add your comments to the ‘Condition Report’. You must return the report to the property management within three business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the tenancy. The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy. You may want to take photos of your apartment at the start of your tenancy to further show the condition. The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the ‘Condition Report’ stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Question 11

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 12

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all personal items have been removed, and report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution. They offer prepaid service for departure cleaning to assist residents.

Student Living - 550 Lygon, Melbourne

Rebook with Acolyte Living and Get a £100 Cashback

Get up to £500 Cashback on your booking

Mode Of Payment

Guarantor Requirement

Fully refundable holding fee

House Rules

FAQ?

FAQs