Question 1

What kind of contracts does this property offer?

Accepted Answer

6 and 12 month leases, however from time to time they are able to offer shorter lease periods.

Question 2

When do I pay my rent?

Accepted Answer

Rent is due every month in advance.

Question 3

How does my mail get to me?

Accepted Answer

They have letterboxes behind the reception desk and accept letters and parcels on your behalf. Reception will contact you when they have a parcel for you to pick up, otherwise feel free to call pass reception and check your letterbox for any mail for you during office hours. Please note there is a restriction on the type and size of parcels they can accept.

Question 4

What do I need to buy before I can move in?

Accepted Answer

They offer Bedding & kitchenware packs for purchase.

Question 5

How close is the nearest supermarket?

Accepted Answer

Major supermarkets are located 3 tram stops away from the building or around a 400 meter walk.

Question 6

If I really want to move rooms/rooms after I move in – is that possible?

Accepted Answer

Whilst you have signed a Residential Tenancy Agreement on the particular room you are living in please contact them and they will see if this is an option available to move.

Question 7

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. For the Internet, the provider can be contacted at any time if you are having issues with the connection of your internet and have been through the troubleshooting guides.

Question 8

What is a Condition Report?

Accepted Answer

Upon arrival, they must prepare a ‘Condition Report’, which records the property’s general condition, including fittings and fixtures, and present you with 2 paper copies of this Report when you come to collect your keys. Review and, if necessary, add your comments to the ‘Condition Report’. You must return the report to the property management within three business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the tenancy. The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy. You may want to take photos of your apartment at the start of your tenancy to further show the condition. The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the ‘Condition Report’ stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Question 9

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 10

What happens when I vacate?

Accepted Answer

You need to leave your room clean and tidy in the same condition as when you arrived, ensure all personal items have been removed, and report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution. The property management offers a prepaid service for departure cleaning to assist residents.

Question 11

Is there Content Insurance included?

Accepted Answer

The landlord’s insurance does not provide cover for the tenant’s possessions. It is strongly recommended you take out contents insurance to adequately cover your possessions.

Question 12

What do I do if I, or my family need somewhere to stay prior to checking into the property?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week or rest your head after coming in from a late-night flight then why not book at Essence Hotel? They offer comfortable rooms that give you the freedom to relax in a place away from home. As this accommodation resident, your family can stay at Essence Hotel at a discounted rate, contact the hotel for details.

UniLodge Carlton, Melbourne

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