Question 1

Can I do a virtual tour before deciding to book?

Accepted Answer

Of course. You can use their booking form to select your preferred property, date and time and they will be in touch to sort it out.

Question 2

Are utilities included in the rent?

Accepted Answer

Yes, your rent includes gas, water and electricity.

Question 3

Is internet included in the rent?

Accepted Answer

Yes, unlimited high-speed Wi-Fi is included in your weekly rent and you have to this throughout the building.

Question 4

Do you offer meals?

Accepted Answer

Property is not fully catered, however: They offer a complimentary weekday ‘Cool Start‘ breakfast at all properties. All apartments have well-equipped kitchens where you can prepare lunch and dinner. Food events are a key part of each monthly event calendar.

Question 5

Do you offer airport pick-ups?

Accepted Answer

Given the convenient locations of properties, they don’t offer airport pick-ups, but they will provide you with information about getting to the property, including options for airport transfers.

Question 6

How much do I need to pay when booking?

Accepted Answer

To start your application, you will need to pay one week’s rent (your holding deposit). This will be treated as your first rent payment once your booking is confirmed and you move in.

Question 7

How much bond do I need to pay?

Accepted Answer

A bond equal to 4 weeks rent is required to be paid at the time of signing your contract to live at property. This amount is then sent to the relevant state’s Rental Tenancy Bond Authority where it is held until after you vacate the property. It is then returned to you less any amounts you may owe to property, such as unpaid rent or damages, at the end of your contract.

Question 8

Do I need to provide a record of my rental history?

Accepted Answer

Their simple process means you don’t have to provide a record of previous rental history – you don’t even need to have prior experience in renting a property!

Question 9

Will the price of my rent increase?

Accepted Answer

The price of your rent is fixed for the length of contract. If you decide to stay on beyond your current lease, the weekly rent of the new contract may increase – any rate increase will always be advertised in advance.

Question 10

How long is my lease?

Accepted Answer

They offer the following contract types at property: 12-months (equivalent to a full calendar year) 6-months (equivalent to a half full calendar year) 44-weeks* (equivalent to an academic year) 22-weeks* (equivalent to a semester) Short Stay – where available, the Short Stay option will be shown on a room page with available dates to choose from * 44 and 22-week contracts are only available in Semester 1 of each year. They are not available for NRAS or International U18 rooms.

Question 11

Are the prices shown per apartment or per person?

Accepted Answer

The prices quoted are per person, per week. As part of their warm hospitality, your rent includes: free unlimited internet all utilities (water, electricity and gas) use of all communal spaces access to 24×7 onsite support an engaging program of resident events They also offer a complimentary weekday ‘Cool Start‘ breakfast at all properties.

Question 12

Do I have to book online?

Accepted Answer

Not at all. You are more than welcome to speak to the friendly team at your preferred property and book directly through them.

Iglu Chatswood Student Accommodation, Sydney

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