Question 1

Do I need to provide a record of my rental history?

Accepted Answer

Their simple process means you don’t have to provide a record of previous rental history – you don’t even need to have prior experience in renting a property!

Question 2

How often is rent paid?

Accepted Answer

Your weekly rent is required to be paid fortnightly, and you are responsible for ensuring that your rent is paid a minimum of two weeks in advance at all times in accordance with your Residential Tenancy Agreement.

Question 3

Will the price of my rent increase?

Accepted Answer

The price of your rent is fixed for the length of contract. If you decide to stay on beyond your current lease, the weekly rent of the new contract may increase – any rate increase will always be advertised in advance.

Question 4

Will you refund my holding deposit if I don’t get into my course?

Accepted Answer

They are happy to refund your holding deposit if you don’t get a place in the course you apply for at university. Please refer to their Cancellation & Refunds Policy for details.

Question 5

Are there onsite laundry facilities?

Accepted Answer

Yes. all properties have paid onsite laundry facilities available 24/7.

Question 6

Are there organised events?

Accepted Answer

Yes,they have a comprehensive program of social, academic, sport, wellbeing and cultural events. These are organised by their dedicated team of staff and Resident Leaders (RLs) who are always keen to receive feedback or ideas for future events and activities.

Question 7

Are there students from multiple universities and colleges?

Accepted Answer

Yes, you will get the chance to meet and mix with students from a wide range of universities and colleges.

Question 8

Can I choose who I live with?

Accepted Answer

When filling out your application form, you can put in preferences regarding who you would like to live with, and whilst they will do their best to meet your requests, it will be determined by room availability – so they advise you to apply as soon as you can so there’s more options for you.

Question 9

Can I live with my partner?

Accepted Answer

Whilst there are a limited number of studios available for couples to rent, all other rooms within property are sole-occupancy. So whilst you and your partner may each rent a room within the same apartment, each bedroom must only be occupied by 1 person.

Question 10

How does my Guardian/Property know if I am involved in an accident or issue anywhere?

Accepted Answer

For any health, safety and education related incidents your guardian will be informed. This may be by the student directly, an property appointed representative or the University / College.

Question 11

Who do I contact in case of an emergency?

Accepted Answer

Your first point of call is the Under 18’s Coordinator, but you have the onsite Resident Leaders, security, on-call management and your guardian also available should you need.

Question 12

How do my parents contact my Guardian?

Accepted Answer

Your University/College will be able to provide your parents with the contact details for your guardian as applicable.

Iglu Kelvin Grove Student Accommodation, Brisbane

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