Question 1

How big is my bed?

Accepted Answer

Please refer to the "Rooms and Pricing" page on the website. Select the "Room" and then the "Your Room" Tab to view what is included including the bed size.

Question 2

Is there a lock for the individual rooms in the shared apartments?

Accepted Answer

All of our rooms within the apartments have lockable doors.

Question 3

Can a couple live at the village?

Accepted Answer

Only the one bedroom apartments have the capacity for double occupancy. All of our other rooms are single occupancy.

Question 4

How do I log a maintenance issue?

Accepted Answer

Please log into the portal and click onto "maintenance" to log your request.

Question 5

How do I rebook my stay?

Accepted Answer

If you'd like to continue living in the village for the next term, you can log into your account and rebook your preferred contract term and room type.

Question 6

How often will my apartment be inspected?

Accepted Answer

Full apartment inspections will occur each semester. We will advise you prior to inspections occurring so that you have adequate notice.

Question 7

Do I have to pay a new deposit?

Accepted Answer

No, you will not be required to pay a new deposit as your current deposit will carry through to your new residential agreement. However, depending on your contract length and room type, you may be required to make a top up payment towards this to ensure it matches your weekly residential fees.

Question 8

Can I book study spaces or common rooms?

Accepted Answer

Yes. You can book several spaces via the Student Portal. These are free of charge and can be booked for up to 2 hours on any given day. These can be booked by signing in to the Student Portal and selecting Book a Resource under the quick link.

Question 9

Can I have my room cleaned by a cleaner?

Accepted Answer

We encourage you to keep your apartment clean and tidy. If you require a cleaning service, this can be arranged with reception depending on availability. Common Areas One Bedroom Apartment $115 Two Bedroom Apartment $115 Three Bedroom Apartment $115 Four Bedroom Apartment $175 Five Bedroom Apartment $175 Six Bedroom Apartment $175 Seven Bedroom Apartment $180 Eight Bedroom Apartment $230 Studio Apartment $98.50 Optional cleaning charge for a single bedroom is $17 on top of the basic charge for the relevant common area. Please contact us at residents@unswvillage.com.au for more information.

Question 10

Can I smoke in the village?

Accepted Answer

There Village has a complete NO SMOKING policy.

Question 11

What happens if I lose my key?

Accepted Answer

It's important to make sure that you always know where your keys are. If you do misplace your room key, please note that there is a $330 cost to replace your bedroom door lock and key. This cost will be placed directly onto your account. If you have lost your swipe card, a temporary card can be provided during reception hours for a 1 hour period free of charge. Please note a $20 lost swipe key charge will be added to your account if the card is not returned during this time. If you are locked out after hours, either call the after hours number or press the red button on one of the blue communication poles in the village to call the duty manager/security. A $10 fee is placed on your account for lockouts after-hours. This must be paid within a week and we donate all lockout fees to a charity of your choice.

Question 12

What is First Year Exemption? Am I eligible?

Accepted Answer

If you are a domestic first year student applying through UAC / VTAC / QTAC / TISC you may be eligible for First Year Exemption. You are eligible if: You did not get accepted to the university Were accepted to another university The course is now wholly offered online (ie not being taught internally) If your contract has not commenced you will be refunded your security deposit and cleaning fee where applicable. Please note the application fee and registration fee if applicable are non refundable. If your contract has started, you are liable for rent up to the date of notification / moving out of the village. Your security deposit and associated fees (excluding application, registration and cleaning fees where applicable) will be refunded. Please note The First Year Exemption will not apply where you have accepted a University Offer but you elect to defer or withdraw from your studies. You must notify Village Management in writing (Resident Notification) within 5 days from the UAC / VTAC / QTAC / TISC Main Round offers release date (generally around late January – refer to the UAC / VTAC / QTAC / TISC website for actual dates).

UNSW Village, Sydney

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