Question 1

What happens if I get locked out of my room?

Accepted Answer

If locked out of the room during office hours, please make the way to reception or call the office and one of their staff will be able to assist. After hours, please call the RA or EDM to advise them. Please note a $10 after-hours lockout fee applies which gets donated to charity.

Question 2

What happens if I lose my key or swipe?

Accepted Answer

It's important to make sure that keys are always known where they are. Please note that there is a $20 cost to replace the swipe card and $250 cost to replace the room key if lost. These charges will be placed directly onto the account.

Question 3

How often will my room be inspected?

Accepted Answer

Common areas within the apartment are inspected on a monthly basis and room inspections occur each semester. They will advise prior to these inspections occurring.

Question 4

How much does it cost to do laundry?

Accepted Answer

It is $4 per wash and $1 per dry cycle.

Question 5

Can I book rooms to study in or do group study?

Accepted Answer

The common spaces are for all students however on request they can arrange the e-library or boardroom as a private space, please see reception to book in the time.

Question 6

What are some examples of the live, learn, and grow program?

Accepted Answer

There is always something happening within the village! They often collaborate with Red Frogs so check their page out as well!

Question 7

Is there any heating or cooling in my room?

Accepted Answer

Their apartments do not have any heaters or fans within the rooms. Please note though that residents are welcome to bring their own fan and enclosed column heater as per the village rules; -In the interests of safety, heaters with an exposed element like small fan heaters and bar heaters are prohibited within the village. -Please use common sense when using the heaters. Do not leave heaters on when leaving the room or apartment and do not place any items of clothing or any other article over or close to a heater.

Question 8

Is there a shuttle bus?

Accepted Answer

The property has a shuttle bus which runs around the campus, train station, and the village.

Question 9

How long will it take me to walk from the village to the library?

Accepted Answer

The village reception to the on campus library is approximately a 5-10 minute walk. Alternatively there is a campus shuttle bus which can be caught.

Question 10

Is there security and after hours support available at the village?

Accepted Answer

They offer 24 hour support to their residents with village management, RAs, and campus security. RAs and evening duty managers are always on call.

Question 11

I'm living with 4 other people, whose responsibility is it to take out the rubbish?

Accepted Answer

Living in shared accommodation means that everyone needs to help to keep the apartment clean and tidy. If there are any apartment disputes, residents can arrange with reception to have their village management mediate an apartment meeting.

Question 12

Semester or Full year?

Accepted Answer

If the semester in advance or full year in advance rent frequency option was selected, this is due before the contract commencement date. This is not automatically debited from the account and must be paid by bank transfer, EFTPOS or online.

Student Village North Ryde, Sydney

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