Question 1

How safe is this property?

Accepted Answer

All of the entrances to property residences are access controlled as well as monitored by CCTV 24 hours a day, and all apartment doors are secured with electronic locks operated with a key fob. They also aim to always have resident teams on site should you ever need extra support.

Question 2

Is the building regularly inspected for fire safety?

Accepted Answer

The safety of accommodation students is very important to management. Accommodation has fire alarm tests and inspections on fire safety practices regularly across all of their residences.

Question 3

Who is responsible for cleaning?

Accepted Answer

Management looks after cleaning in the communal spaces. You are responsible for cleaning your apartment, along with your roommates if you have them. They offer a cleaning service.

Question 4

How secure is the bike storage?

Accepted Answer

Their bike storage is inside their secure properties, so only residents can gain access. However, they still recommend using a secure D-style bike lock for extra security.

Question 5

Can I have parcels delivered to my building?

Accepted Answer

The property team is always on hand to accept your parcels and signed-for items so you never miss a delivery. They also send you an email reminder when your package is ready for collection.

Question 6

What equipment is in the gym?

Accepted Answer

The residences that include a gym on-site have free weights and fixed-weight training equipment, cardiovascular equipment, and yoga mats.

Question 7

Can I get food deliveries?

Accepted Answer

Yes, you'll need to meet the delivery driver at reception to take your food, they cannot accept food or grocery deliveries on your behalf.

Question 8

What happens if something in my flat breaks or doesn’t work?

Accepted Answer

There friendly maintenance team is always on hand if something in your flat breaks or doesn’t work.

Question 9

If I don’t get on with my new roommates can I change rooms?

Accepted Answer

Property management wants to make sure that you love your experience living with them, so if you find you’re not getting on with your new roommates it may be possible to change rooms subject to availability. Get in touch with your residence team for more information.

Question 10

Can I keep a fridge in my room?

Accepted Answer

Additional fridges are only allowed in your room if they are to store prescribed medication and must be approved by your residence team.

Question 11

Can I personalise my room?

Accepted Answer

As long as you are able to return it to its original condition when you check out, or you will be charged for any damages.

Question 12

What do I do if I, or my family need somewhere to stay prior to checking into the accommodation?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton? Offering comfortable rooms that give you the freedom to relax in a place away from home.

UniLodge Park Avenue, Melbourne

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