Question 1

When should I let the village know my intention of departure?

Accepted Answer

You should let them know as soon as you know, that way they can better organise cleaners for your room for the next person to move in.

Question 2

When will my security deposit be refunded once I check out?

Accepted Answer

It generally takes up to 28 business days for your security deposit to be refunded by our accounts team. To make the process more streamline, please ensure any outstanding debt is paid and cleared before your refund is finalised.

Question 3

Who has access to my room?

Accepted Answer

You will be the only resident that has access to your bedroom, everyone in your apartment will have the main apartment key as well as yourself. Village management do have a copy of the key, if you get locked out, they may also use it to gain access to the room, however you will be notified in advance of that. In case of a lock out after hours, the resident assistant will also hold the master key to let you back into your room.

Question 4

I'm living with other people in my apartment, whose responsibility is it to take out the rubbish?

Accepted Answer

It is everyone's job to main the cleanliness of the apartment. We suggest making a cleaning schedule with your housemates to ensure everyone is pulling their weight.

Question 5

Can I stay in my room during the University holidays?

Accepted Answer

You are able to stay in your room through the duration of your contract. If you are looking to stay during the summer break you are able to sign a contract extension, subject to Village availability - please see reception for more information.

Question 6

Do I have to pay a new deposit?

Accepted Answer

No, you will not be required to pay a new deposit as your current deposit will carry through to your new residential agreement. However, depending on your contract length and room type, you may be required to make a top up payment towards this to ensure it matches your weekly residential fees.

Question 7

Can I smoke in the village?

Accepted Answer

Western Sydney University and the Village is a smoke-free-zone and smoking on campus is prohibited.

Question 8

How far is the village from the university?

Accepted Answer

Parramatta Village is located on-campus and is only a short walk away from classes and university facilities.

Question 9

Once my contract is over, can I leave my luggage in the room while I go travelling before heading back home?

Accepted Answer

Unfortunately due to lack of storage space we cannot hold you belongings once you've left the village. If you are still paying for your room when you go on holidays and haven't officially checked out, you can leave your stuff but this would be the only circumstance.

Question 10

What is the latest time at night I can return to my room?

Accepted Answer

At the village we do not have a curfew, however we do ask you to be mindful of your neighbours/housemates by not making too much noise whilst returning late at night.

Question 11

How do I log a maintenance issue?

Accepted Answer

You need to log onto the portal and select log a maintenance request, everything must be logged through the portal.

Question 12

How can I rebook my stay?

Accepted Answer

If you'd like to continue living in the village for the next term, you can log into your account and rebook your preferred contract term and room type.

Western Sydney University Village Parramatta, Sydney

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