Question 1

Do I have insurance?

Accepted Answer

The landlord’s insurance does not provide cover for the tenant’s possessions. (note: it is strongly recommended the tenant takes out contents insurance to adequately cover their possessions).

Question 2

What kind of contracts does this property offer?

Accepted Answer

They run long-term leases however pending on availability can sometimes offer shorter stays.

Question 3

How does my mail get to me?

Accepted Answer

They have letterboxes behind the reception desk and accept letters and parcels on your behalf. Reception will contact you when they have a parcel for you to pick up, otherwise feel free to call passed reception and check your letterbox for any mail for you during office hours.

Question 4

What do I need to buy before I can move in?

Accepted Answer

They offer Bedding and Kitchenware packs for purchase.

Question 5

How close is the nearest supermarket?

Accepted Answer

200m (4 min walk via the overpass).

Question 6

Is there extra storage outside my apartment?

Accepted Answer

No there is not, if you have items that you wish to store you will need to contact a local storage service provider.

Question 7

How do I connect to the internet?

Accepted Answer

The Internet provider can be contacted at any time if you are having issues with the connection of your internet and have been through the troubleshooting guides.

Question 8

What is a Condition Report?

Accepted Answer

Upon arrival, they must prepare a ‘Condition Report’, which records the property’s general condition, including fittings and fixtures, and present you with 2 paper copies of this Report when you come to collect your keys. Review and, if necessary, add your comments to the ‘Condition Report’. You must return the report to the property management within three business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the tenancy. The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy. You may want to take photos of your apartment at the start of your tenancy to further show the condition. The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the ‘Condition Report’ stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Question 9

What does an Internal Room mean?

Accepted Answer

Internal simply means it is facing in on itself as this is a “U” shaped building or it faces Toowong Village.

Question 10

Studio Low Floor. What does that mean?

Accepted Answer

That is for a Low Floor Studio Apartment, from Levels 1-11.

Question 11

What are their check-in times and days?

Accepted Answer

Residents may check in Monday to Friday from 10 am to 6 pm.

Question 12

Do they offer after-hours check-in?

Accepted Answer

Contact their after-hours-on-duty Residential Advisor.

UniLodge Toowong, Brisbane

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