Question 1

Can I pick my own room?

Accepted Answer

Absolutely! You can choose the floor, flat, and room numbers that you want. For any additional preferences such as same gender flat, you must contact the residence team about this upon creating your booking. They will try to fit your preferences as much as possible, be aware they are more likely to be able to facilitate this early in the year.

Question 2

Can I live with friends?

Accepted Answer

Definitely! If you’re interested in living in a cluster flat with your friends, just let them know who you want to live with, and they’ll do their best to make it happen. Be aware, they are more likely to be able to facilitate this early in the year, with many sites selling out the closer they get to September.

Question 3

How do I know who I’m living with?

Accepted Answer

They don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via their Students App that you can access once your booking is complete.

Question 4

When can I move in?

Accepted Answer

You will be invited to book your check in appointment from around two months before your move-in date (selected when booking). You’ll be able to book a move-in slot that works for you. When you book the appointment, you will need your university acceptance letter so make sure you have this handy. If you have any additional needs or medical conditions, please ensure you contact their Residence Team directly before you book your check in appointment. If you make a booking past the default contract start date, you will be invited to book your check in appointment as soon as your contract has been fully signed.

Question 5

What if I have additional needs?

Accepted Answer

They have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact the Team directly.

Question 6

What do I do if I am not completely satisfied?

Accepted Answer

They’re sorry if you’re reading this to make a complaint. To make this process as easy as possible for you, they’ve laid out exactly how their complaints procedure works in 4 parts.1: Initial complaint 2: Escalation 3: Further escalation 4: An independent decision

Question 7

Can I bring my pet with me?

Accepted Answer

As much as they love pets, unfortunately, they’re not allowed in their accommodation unless they are registered service animals – sorry!

Question 8

Does my room come with bedding etc.?

Accepted Answer

Their rooms come totally empty, ready for you to make your own.

Question 9

What about a TV licence?

Accepted Answer

If you want to watch TV in your room, you’ll need a TV licence – unless they tell you otherwise.

Question 10

Can I have friends to stay?

Accepted Answer

You’re welcome to have guests stay in your room, however, residents may have a maximum of one overnight guest for no more than two consecutive nights provided that does not cause a nuisance or annoyance to other residents in the building. If you are living in a dual occupancy room, overnight guests are not permitted.

Question 11

Will my flat get cleaned?

Accepted Answer

Your student room and shared areas will be spotlessly clean when you arrive, but after that, it’s up to you! Don’t hesitate to ask their Residence Teams for advice or help if needed.

Question 12

What if I have an issue with my room?

Accepted Answer

Need something repaired? You can log any maintenance issues using the Student App and their Residence team will be on hand to respond to requests as soon as possible!

Galway Central, Galway

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Additional Fees

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Room allocation

House Rules

FAQ?

FAQs