Question 1

What do I need from my student accommodation?

Accepted Answer

Before you book, it's worth considering what exactly you're looking for - and what you need - from your student accommodation.

Question 2

What room type should I choose?

Accepted Answer

From en-suites to studios, We have a range of room types to choose from. Discover the differences to make your choice.

Question 3

Can I live with my friends?

Accepted Answer

You can live with your friends. Whether you want to live with your best mates or newfound friends, there are room type options to suit your living style. They even have a dedicated Group Booking function on their website so you and your mates can book a whole flat, together.

Question 4

Is dual occupancy an available option?

Accepted Answer

Dual occupancy is available in selected rooms and locations.

There is an additional weekly charge for dual occupancy at all properties that offer studio rooms. Kindly check the amber website for more information.

Question 5

Do you offer postgraduate student accommodation?

Accepted Answer

Accommodation are available to all university students, no matter their year of study. While they don’t have postgraduate-only properties, many of their properties feature studio rooms which are popular with postgraduate students who want a more independent experience of student living.

Question 6

Can I rebook the room?

Accepted Answer

You can choose to keep your current room or a different one. If you fancy a change and want to book a new room type, this can either be at your current accommodation or another city.

Question 7

When can I arrive?

Accepted Answer

Your tenancy agreement, which was signed at the point of you accepting your accommodation, will show the date that your tenancy begins – which is also your arrival date. Depending on availability, some accomodations do offer early arrival. They know that plans change, sometimes unexpectedly, which is why they offer flexible tenancies

Question 8

Can I change my room if I don't like mine?

Accepted Answer

The Accommodation teams will match you to a room and flat based on any additional requirements you have outlined in your booking, but this can’t always be guaranteed.

Question 9

Can I bring guests into the property?

Accepted Answer

Guests may stay for a maximum of three nights per week, unless otherwise approved by the accommodation team.

Question 10

What's covered by my insurance policy?

Accepted Answer

You’ll need to register to enable your policy and see: What is and isn’t covered Key exclusions - where cover isn’t provided Policy excess – the amount you pay when you make a claim How to make a claim Personalise cover

Question 11

How do I report an act of anti-social behaviour?

Accepted Answer

The accommodation teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can contact the residence team via the property telephone, live chat or email or speak to one of the team in reception. They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities. If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

Question 12

What room type can I book with friends?

Accepted Answer

Shared flat This is the most common room type booked by a group of friends. Shared flats, with or without individual en-suites, go from three bedrooms to ten, so you can live with a smaller or bigger group of friends. You will need to speak to your property team directly about their shared flat availability, to make sure you’re booking the one that’s right for you. Two-bedroom apartment If it’s just you and one other mate, then you might prefer a two-bedroom apartment rather than a shared flat. You’ll have your own bedrooms and a shared bathroom and kitchen/living area, which will be easier to keep tidy with just two of you! Only select properties have two-bedroom apartments, so be sure to double check on the property page when making your booking.

Swanston House, Belfast

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