Question 1

How do I book a room?

Accepted Answer

Book a room with us in 3 simple steps,

Step 1: Choose your city, accommodation site, contract length and room type

Step 2: Complete your application (which creates your portal account). Sit back and let our Sales Team find you the perfect flat!

Step 3: Log back onto your portal account, accept your Room Offer and sign your E-Contract.

Take a peek at properties before you book by completing the enquiry form or by giving our friendly Sales Team a call

But if you can’t make it, don’t worry - our website has pictures, 360 tours and details to help give you a better idea of what to expect!

Question 2

How do they allocate rooms?

Accepted Answer

When you ‘Submit’ your application, their Sales Team will look through your application, check to find you the best room available and send you a ‘Room Offer’ email.

Please note that although they will always try to meet your preferences, they can’t guarantee that they can meet them all.

Question 3

Can I live with my friends or specify preferences for my flatmates?

Accepted Answer

Of course! Just state your friend’s names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates.

They’ll try their best to meet your preferences but it’s not always guaranteed and is subject to availability.

Question 4

Is the student population diverse?

Accepted Answer

Here at property, they embrace equality and diversity. They promote a culture of equality and fairness for all and ensure their employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards their students and their visitors.

They want to make a home for their students that is free from discrimination, harassment, victimisation and bullying.

Question 5

Can I view the accommodation before applying?

Accepted Answer

Of course! In fact we encourage you to come and have a look around. We may not be able to show you your exact room, but you can see the show flats they have available at each site. All you need to do is call the Sales Team.

We also have lots of pictures and even 360 degree photos of different rooms on our website as we understand our students are from all around the world and it’s not always easy to visit the site!

Question 6

What is included in my rent?

Accepted Answer

All-inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

Question 7

Can I change my contract once I’ve signed it?

Accepted Answer

If you want to change things like your room type, room number, contract length or anything else, just get in touch with the residence team or email them. They can then let you know if your request is possible, and if so, what the next steps would be and if any charge or change would occur.

Question 8

Can I bring my pet?

Accepted Answer

You’ll unfortunately have to leave your beloved animals at home – they have a no pet policy across all of their sites.

Question 9

Do you provide bedding?

Accepted Answer

You can order through their partner Uni Kit Out who provide amazing starter kits from bedroom packs to kitchen essentials. They’ve got you covered if you need to kit your flat out!! What’s even better, is that if you have booked to live with the residence, you get an amazing 10% discount on Uni Kit Out’s kitchen packs. All you need to do is add the discount code DWELL10 when checking out on their Uni Kit Out website.

Question 10

When can I move in?

Accepted Answer

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts, your contract can be viewed in your portal account’s ‘Messages’ section.

Question 11

Can I store luggage at my site?

Accepted Answer

Due to them getting your room ready for when you arrive, they will not be able to store any luggage at their residences. You will be able to move your belongings into your room once you have collected your keys.

Question 12

Are there any documents I need to bring with me?

Accepted Answer

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team or email them. Other than that, you will need to bring a form of photo ID with you so you can collect your keys – they just need to know they’re handing them out to the correct person!

Hotwells House, Bristol

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Renewal policy

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