Question 1

No arrival slots available, what do I do?

Accepted Answer

Please email them, and they will confirm an available time for you.

Question 2

What do I do if I'm delayed?

Accepted Answer

Please email or call their site phone to update them.

Question 3

What do I need to bring?

Accepted Answer

A physical form of ID and your phone to scan your QR code.

Question 4

Where can they park/unload?

Accepted Answer

Parking is available on the adjoining street—Howard Place.

Question 5

Where is Reception?

Accepted Answer

Reception is located halfway down the pedestrian walkway between the building and Howard Gardens Park. It is accessible via Moira Terrace or Newport Road Lane.

Question 6

What number should I call if I need help?

Accepted Answer

Their contact number.

Question 7

Do they have trolleys?

Accepted Answer

Yes, they have a selection of trolleys on-site.

Question 8

How do I get to my room?

Accepted Answer

You will receive a key card, and a member of staff will guide you to your room.

Question 9

Do I need to pay before I move in?

Accepted Answer

Yes, your due payment must be made prior to moving in. The date of payment is outlined in your contract.

Question 10

Can my family stay with me when I first check in?

Accepted Answer

Their guest policy allows for a guest to stay for up to three nights, and guests must be signed in.

Question 11

Do they have a luggage storing area?

Accepted Answer

They do not have a luggage storage area.

Question 12

Am I able to get support with my luggage on arrival?

Accepted Answer

Their staff can assist on the day of arrival, and trolleys are available.

Collegiate Eclipse, Cardiff

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Subletting

Smoking

Room allocation

House Rules

FAQ?

FAQs