Question 1

When can I arrive - out of hours. / when can I check in - how much notice do you need?

Accepted Answer

From 9am on your contract start date and any time from that date onward.

Question 2

No arrival slots available, what do I do?

Accepted Answer

Please contact them, and they will confirm an available time for you.

Question 3

What do I do if I'm delayed?

Accepted Answer

Please contact them to confirm an available time for your arrival.

Question 4

What do I need to bring?

Accepted Answer

Please bring a physical form of ID and your phone to scan your QR code.

Question 5

Where can they park/unload?

Accepted Answer

They don't have parking on-site, but there are pay & display parking options available at the side of the property.

Question 6

Where is Reception?

Accepted Answer

Reception is located at the front of St Andrews Place.

Question 7

What number should I call if I need help?

Accepted Answer

Call their contact number.

Question 8

Do they have trolleys?

Accepted Answer

Yes, they have a selection of trolleys on-site.

Question 9

How do I get to my room?

Accepted Answer

You will be provided with a key fob, and a member of staff will take you to the location of your room.

Question 10

Do I need to pay before I move in?

Accepted Answer

Yes, your due payment must be paid prior to moving in. The date of payment is outlined in your contract.

Question 11

Can my family stay with me when I first check in?

Accepted Answer

Their guest policy allows for a guest to stay for up to three nights. Guests must be signed in via the iPad in reception.

Question 12

Do they have a luggage storing area?

Accepted Answer

They do not have a luggage storage area.

Collegiate Crown Place, Cardiff

House Rules