Question 1

Can I choose who my flatmates are?

Accepted Answer

You can choose to live with your friends by selecting the same flat number when you book with them. Please note, this is subject to availability, so it’s best to book early to avoid disappointment!

Question 2

Do you provide female only accommodation?

Accepted Answer

Yes, if you prefer to have a single gender flat just speak to their residence support team when you book with them. This is subject to demand and flat availability so they’d recommend getting in touch as early as you can.

Question 3

Do I need to be a full-time student to book a room?

Accepted Answer

They can only accept full-time students.

Question 4

Can I personalise my room?

Accepted Answer

As long as you are able to return it to its original state on check-out or you will be recharged for any damages. Check out their blog for ideas of how you can personalise your room without nails, glue or leaving marks on the wall.

Question 5

Can I keep a fridge in my room?

Accepted Answer

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication.

Question 6

Are there spare rooms for visitors to stay in?

Accepted Answer

No, unfortunately, their residences are filled to the brim with fun-loving students every year.

Question 7

Are there any social events for residents?

Accepted Answer

They host socials all year round for you and your flatmates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.

Question 8

If I don’t get on with my new flatmates can I change rooms?

Accepted Answer

They want to make sure that you love your experience living with them, so if you find you’re not getting on with your new flatmates it may be possible to change rooms subject to availability. Get in touch with your resident team for more information.

Question 9

What happens if something in my flat breaks or doesn’t work?

Accepted Answer

Their friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.

Question 10

Can I have friends or family to stay?

Accepted Answer

Of course, as long as you are in the flat whilst they visit. They recommend friends and family only stay a maximum of 2 or 3 nights and that you let your flatmates know before they arrive.

Question 11

Are the social spaces always open?

Accepted Answer

You can book out some of the social spaces on offer in their accommodation, but most of their common areas are open 24 hours a day unless alternative opening hours are advertised.

Question 12

Is wifi included?

Accepted Answer

Yes, they offer high-speed 100MB broadband and Wi-Fi as standard in all rooms, and it’s also available in their social spaces and communal areas.

Yugo Arofan House, Cardiff

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