Question 1

What documents do I need to check in?

Accepted Answer

Please ensure that, before you move in, you have:

• Paid your deposit
• Signed your tenancy agreement
• Paid your first rental instalment (or full rent if applicable). Please be aware, no keys will be issued to you if rent has not been paid
• Provided 1x photo ID and 1x proof of address for yourself (and your guarantor if applicable)
• Provided 1x proof of Visa if required
• Provided 2x passport photos and 1x proof of student status

Question 2

Is there a tv?

Accepted Answer

A flat-screen TV with 40 channels is provided in most of their apartments and studios. Please check with the management team at your accommodation what is provided. If you’ve brought your own TV, you’ll be pleased to hear that there’s a TV aerial point in your bedroom, but please note, you are responsible for providing your own TV licence (www.tvlicensing.co.uk).

Question 3

Do I have to pay for a tv license?

Accepted Answer

You will be responsible for providing a TV licence should you use a TV in your room/apartment. (www.tvlicensing.co.uk).

Question 4

Will I have internet in my room?

Accepted Answer

Broadband and Wi-Fi is available throughout the building, 24-hours a day.

Question 5

How do I access the internet?

Accepted Answer

Wi-Fi is available throughout the accommodation. Wired connections are available via an Ethernet cable, and connected to the wall socket in your room – simply open your web browser and follow the instructions. Upgrade options are also available. Internet is provided by third party companies and they have a 24-hour support line should you need it; details will be given out with the welcome pack.

Question 6

Are kitchen essentials, bedding and towels included in my room?

Accepted Answer

As a management resident you will need to provide your own bedding, kitchen equipment, towels etc. But, They know that being a student means there’s a lot going on and a lot to organise. This is doubly true if you’re coming from overseas. So you can buy these items from management to make settling into your home a little easier. You can choose one of their collections that cater for your exact requirement, from The Kitchen Collection which contains all the kitchen essentials through to The Luxury Collection which was curated for the ultimate in superior living. You don’t even have to worry about unpacking it all. They will have it all made up and ready for your arrival so you can enjoy the management way of living from the moment you walk through your door.

Question 7

Will my room be cleaned?

Accepted Answer

Room cleaning is generally not included in your rent (although some of their residences offer room cleaning as part of the rental package), so you will be responsible for cleaning your room. If you’re not a fan of doing the cleaning yourself, They offer a range of room cleaning services. You can choose from weekly, monthly, ad hoc and end-of-tenancy cleans.

Question 8

Are the fitness suites and other social spaces free to use?

Accepted Answer

Many of their student accommodation properties have their own on-site fitness suites, as well as a whole host of additional social spaces. Access to these areas is free for residents whenever you like.

Question 9

When can I move in?

Accepted Answer

Your accommodation will have a dedicated Move In weekend which coincides with the start of your tenancy. Details of this will be communicated closer to the time. Don’t worry if you are not able to move in on the dedicated Move In weekend, you can still pick up your keys during office hours outside of this. Please just contact the helpful on-site accommodation team to let them know when to expect you and to ensure moving in is a hassle-free experience for you.

Question 10

What do I have to bring?

Accepted Answer

As a management resident you will need to provide your own bedding, kitchen equipment, towels etc. If you have specific questions about what to bring, such as sizes for bedding, or whether to bring induction or standard pots and pans, please contact your on-site accommodation team.

Question 11

This will be my first time living in this new country and I'm nervous as I don't know anybody...

Accepted Answer

Communal student living is all part of the university experience. But at management they’ve arranged things to ensure that you have a great environment, friendly people and a real sense of community. They want you to enjoy the now and look back with fondness when the time comes to move on. To help make sure you have the best of times, their accommodation team will arrange events throughout the academic year to help you get to know your flatmates while having a good time – and even learning something new and different from your studies. Keep an eye on the Facebook page for your student residence and on-site notice boards for up-coming events.

Question 12

I would like to be situated close to my friends in the same apartment block - is this possible?

Accepted Answer

Absolutely! Please let them have details at the time of booking and They will do their best to accommodate friends and students from the same university together.

Collegiate Granary Studios, Chester

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