Question 1

Where do I get a Council Tax Exemption Certificate or Registration Certificate?

Accepted Answer

This is usually given to you when you enrol at University, or you can apply to your Students Services/Registrations office.

Question 2

Do I need insurance?

Accepted Answer

Contents insurance is free and is provided by Endsleigh Insurance. You can take a look at the policy terms and conditions and find out what’s covered here. Any enquiries about contents insurance must be directed to Endsleigh.

Question 3

Do I need a TV Licence?

Accepted Answer

Yes, you will need a TV Licence. Anyone in the UK watching or recording television as it’s being broadcast or simulcast on any device – including mobiles, laptops and PCs – must, by law, be covered by a valid TV licence. Buying a TV Licence is your own responsibility and is not included in your rent.

Question 4

Is there Car Parking?

Accepted Answer

Unfortunately there is no car parking available on site.

Question 5

Is there a Cycle Store?

Accepted Answer

Yes, all their accommodation has ample storage for bicycles.

Question 6

Do I need to be a student?

Accepted Answer

Only full time students can live. You may be asked to provide proof of your student status and it is very important that you notify them immediately if this changes.

Question 7

What if I fail my end of year exams/A Levels and the University does not offer me a place for September?

Accepted Answer

If you provide written evidence from the University, within SEVEN days of your results being published and no later than 1st September (which ever date is the sooner), that you do not have a place they will release you from the contract without penalty and refund the deposit paid. Please refer to their Terms and Conditions.

Question 8

What if I cannot get a Visa to study in the UK?

Accepted Answer

Provided, you have NOT collected the keys, and that you have evidence in writing that your application has been refused they will release you from the tenancy and refund the deposit. If the Tenancy has already commenced, and you have NOT collected your keys, you will be charged for the period from the ‘Tenancy Start Date’ to the date you provide them with evidence that you have not been granted a VISA If you have moved into the accommodation prior to your Visa application being declined you will be responsible for the rent until they can find a student to rent your room.

Question 9

How will I pay my rent?

Accepted Answer

Rental is paid termly, in advance, by debit or credit card. Tenancy agreements cannot be completed by the Landlord until your payment card details have been provided. This information is needed to complete your online booking and can be given by yourself or by your guarantor. Students who can’t provide a Guarantor who permanently resides in the UK, are required to pay their rent in advance in August, October, December and February. Please see the tariff for more details. If you’re awaiting a student loan and can’t meet payments as scheduled you should contact them at least 48 hours (Monday to Friday) before the payment is due. You will be liable for all bank and administration charges incurred by the Landlord for failed payments and will be expected to reimburse the Landlord for these charges upon demand.

Question 10

What date are rental payments due?

Accepted Answer

Once you have signed up for a room log on to the Accommodation Hub to check your tenancy agreement for the due dates.

Question 11

Do I need a Guarantor?

Accepted Answer

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. Overseas Students who cannot provide a Guarantor please refer to the options provided on the payment tariff.

Question 12

How long will the tenancy be for?

Accepted Answer

All accommodation is let on an Assured Shorthold Tenancy and the length of the tenancy will be set out in the Tenancy Agreement.

The Kingfisher, Exeter

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