Question 1

I have a damage or cleaning charge to pay following my check out inspection. How can I make the payment?

Accepted Answer

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

Question 2

How do I make an insurance claim?

Accepted Answer

When you book with us the possessions inside your room are protected through property Insurance. If you need to make a claim you'll need to get in touch with insurance Claim Centre.

Question 3

What should I do if I don’t have photo ID?

Accepted Answer

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. The team will check this and will need to ask a few security questions before they can provide you with your key.

Question 4

What bills do I need to pay?

Accepted Answer

Most bills, including electricity, water, heating and Wi-Fi, are included in your rent. If you choose to watch live or on demand television you will need to pay for a TV licence.

Question 5

Do students have to pay TV licence?

Accepted Answer

If you watch live or on-demand TV, the Television Licensing Authority requires that you buy a TV Licence. For more information on this visit www.tvlicensing.co.uk.

Question 6

Where can I add or update my payment details?

Accepted Answer

You'll have the option to add your payment details when making a booking.

Question 7

Can I share a studio room with someone else?

Accepted Answer

They have a small number of dual occupancy rooms in some of the properties. However, outside of these rooms, they do not allow more than one person to live in the rooms, nor can they accommodated under 16's living in any of the rooms with a parent or guardian.

Question 8

Is there parking available at my property and how much does it cost?

Accepted Answer

Some of the properties have parking available which students can reserve on a first come first serve basis. The cost of the parking space is dependent on the property.

Question 9

When can I move in?

Accepted Answer

You can move in on or after the start date of your tenancy.

Question 10

What bedding is suitable for a 3/4 sized bed?

Accepted Answer

A 3/4 sized bed is larger than a single but slightly smaller than a standard double. It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

Question 11

I want to move or upgrade my room. Can I do this?

Accepted Answer

All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

Question 12

How do I collect my key?

Accepted Answer

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

Pier Quays, Medway

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Room Types Available

Ensuite Rooms

Studio Rooms

Fully refundable holding fee

Room allocation

Check in guide

House Rules

FAQ?

FAQs