Question 1

How long does a typical viewing last?

Accepted Answer

A viewing usually takes around 15 to 20 minutes; however, you can spend as long as you wish viewing the property.

Question 2

What will be shown during the viewing?

Accepted Answer

The property team will guide you around the building and show you the social areas, outdoor spaces, and on-site facilities, as well as the rooms you would like to see (dependent upon availability).Please be aware that some rooms and apartments that you view may be occupied by our current residents.

Question 3

If I'm abroad, how can I view a property?

Accepted Answer

We offer Online viewings for those who cannot view in person.

Question 4

Who can live in the property?

Accepted Answer

Any full-time student can live in the property. If you are unsure as to whether you qualify, please call us on the relevant reception number to discuss your situation. If you are registered as a full-time student and your placement is part of your degree/course, then you can also live in the property during the academic year.

Question 5

If I am doing an internship / placement year, am I allowed to live in the property?

Accepted Answer

As long as you are still registered as a full time student and your placement is part of your degree/course then yes, you can still live in the property during the academic year.

Question 6

Is it possible to book a room with only a conditional university offer?

Accepted Answer

Yes – if you don’t get the grades you need to be accepted by your chosen university, then, subject to the booking terms and conditions, your booking fee will be refunded in full, with your 1 week’s advance rental deposit retained by the property.

Question 7

What is a tenancy period?

Accepted Answer

This is the period of time in which you’ve agreed to be a tenant of the property. The first date is the date you can move into the property, and the last date is the last date you can move out of the property. This period of time cannot be changed once the tenancy agreement has been signed and returned. If you do not use the property for a period of time (for example, going to another address during the holidays or leaving earlier than the tenancy end date), you will still need to pay all of the rent that you’ve agreed to within the tenancy agreement.

Question 8

What is the process for paying a deposit?

Accepted Answer

We do not require a traditional deposit. Instead, we simply ask for 1 week’s rental value in advance when you complete your booking. This amount is then deducted from your total rent, so you’re not paying anything extra — just part of your overall rental fee upfront.

Question 9

Can I choose my room?

Accepted Answer

Yes, you can select your own room – subject to availability.

Question 10

How do you allocate rooms?

Accepted Answer

We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. We always do our best to accommodate these preferences. If, for whatever reason, we can’t fulfil them, we will always try to achieve one or two and notify the student if they aren’t possible.

Question 11

Do you provide female-only accommodation?

Accepted Answer

Although we are not able to guarantee every request, as it does depend on specific requests, the number of people making requests and the fact that we do not actually allocate rooms until a few weeks before tenancy start, we do try our best to make sure as many requests as possible are met. However, in the vast majority of cases, we are usually able to successfully accommodate requests such as same gender, postgraduate or undergraduate flats. It’s a good idea to contact sites to discuss.

Question 12

Can I choose who I live with?

Accepted Answer

We are more than happy to accommodate groups as well as individuals.

AXO Kingston, Kingston Upon Thames

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