Question 1

What happens if a resident is not compatible with their flatmates?

Accepted Answer

Concerns should be reported to the accommodation team. Efforts will be made to resolve the issue. In exceptional cases, room changes may be considered.

Question 2

What should residents do if something in the flat breaks or stops working?

Accepted Answer

All maintenance issues should be reported through the resident portal or app. The on-site maintenance team will address problems promptly.

Question 3

Are pets allowed in the accommodation?

Accepted Answer

No. Pets are not permitted under the terms of the tenancy agreement.

Question 4

Can groceries be delivered to the accommodation?

Accepted Answer

Yes. Deliveries can be made to the reception area. Residents must be available to receive them. Delivery personnel are not allowed access to the flats.

Question 5

Is contents insurance included in the rent?

Accepted Answer

Some properties include contents insurance. Residents should confirm this with the booking agent or accommodation provider.

Question 6

Is WiFi provided?

Accepted Answer

Yes. WiFi is included in the rent. A wired broadband connection is also available in each room.

Question 7

What is included in the bedroom, and is bedding provided?

Accepted Answer

Rooms typically include a bed, desk and chair, shelves, wardrobe, and storage. Bedding is not included. However, bedding and kitchen essentials can be pre-ordered from third-party services for delivery before move-in.

Question 8

Can airport pickup be arranged?

Accepted Answer

Many properties offer airport pickup services. Residents should provide their name, arrival date, time, and flight number in advance. Taxi fares must be paid by the resident.

Question 9

Can residents move in before the official contract start date?

Accepted Answer

Some properties allow early move-in during the summer period. Availability should be confirmed with the accommodation team.

Question 10

Are summer stays allowed?

Accepted Answer

Yes. Many sites offer extended summer stays. Residents should inquire with the accommodation team for details.

Question 11

What documents are needed for check-in?

Accepted Answer

Residents should bring valid photo ID (passport or driver’s license), a university confirmation letter, and a passport-sized photograph.

Question 12

Is parking available for move-in?

Accepted Answer

Parking or drop-off areas may be available on move-in day. Residents are advised to book a move-in time slot in advance for smooth coordination.

ViBe Student Living, Kingston

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