Question 1

What do I need to bring with me on arrival?

Accepted Answer

Please ensure that all documentation requested by us has been fully signed and returned to them. Ensure that all payments due have been made and that you have provided a copy of your student loan schedule where applicable. Failure to complete and return the necessary documents or payments will inevitably cause you and others delay at Check-in.

Question 2

What do I need to do next?

Accepted Answer

Ensure your contact details are up to date. If you have changed your email address, please update your account details. You will need to complete your ‘Check-in Registration Form’ within the first week which they will be sending to you by email once you have moved into your home.

Question 3

Can I move rooms?

Accepted Answer

Should you wish to move rooms you must contact the Hospitality Team. They will, wherever possible try and accommodate your requirements. If you have signed your tenancy agreement, a £50.00 variation of tenancy payment will apply and must be paid prior to moving rooms. Please bear in mind that not all requests can be granted.

Question 4

Is Check-in Appointments there?

Accepted Answer

The property offer check-in appointments and all residents who have booked with them will be notified will be sent a link by email. To ensure that your check-in is quick and simple, please ensure that you book an appointment so we know when to expect you.

Question 5

Is Parking for Check-in available?

Accepted Answer

Where your location has a car park this will be made available for unloading your possessions; however, the length of stay may be restricted in accordance with the number of parking bays available. Your Hospitality Team will advise you.

Question 6

Can I move in early?

Accepted Answer

This may be possible at some location but you should speak to the Hospitality Team at your chosen location in the first instance to discuss you requirements.

Question 7

I am a part-time student – can I live in the property?

Accepted Answer

Part-time students can live at property providing they have student status. Part-time students may not qualify for Council Tax exemption and will therefore be liable to pay their own council tax charges. Property strongly recommend that you check your position with your University or College before you make a booking, as you may find yourself liable to Council Tax payments if your course does not qualify you.

Question 8

Which cities are you located in?

Accepted Answer

They are spread across the UK.

Question 9

What happens to my Security Deposit?

Accepted Answer

The property secures your deposit with My Deposits (MD). You will receive an e-mail from MD (depending on which site you have booked to reside and which scheme used) to confirm that the money has been secured with them and they will provide you with a Deposit ID and a Repayment ID this information is important and you will need it at the end of your stay. Please ensure that you keep it safe.

Question 10

How is my Security Deposit returned to me?

Accepted Answer

At the end of your stay with us, you will be invited to organise a check out inspection of your flat/room with the Hospitality Team on your site. This is your opportunity to discuss with the Team any damages or other charges on your account and agree any charges if applicable. If you are unable to attend a check out inspection, you will be able to take advantage of our fast-track check out and the flat inspection will be conducted in your absence. The property will then instruct MD (as appropriate) to pay back the Security Deposit to you, less any agreed charges, to your nominated bank account. This is when your Deposit ID and Repayment ID will be required, (as indicated). There are four basic steps to the process, see below. In the event that subsequent charges cannot be agreed, MD will offer an arbitration service. The property will instruct My Deposits (MD) to release your deposit (subject to any outstanding rent or check out charges). The property will email you within 28 days of your check out to confirm step 1 is complete and to advise of the next action you should take. On receipt of their instruction, MD will contact you promptly by email or post to advise you to log on to their website to reclaim/release your deposit. You will arrange with MD where and how you want the money to be paid. MD state that it will take up to 10 calendar days to repay this money to you (although international bank transfers may take longer).

Question 11

Can I move in before the start date?

Accepted Answer

This may be possible at some locations, but you should speak to the Hospitality Team at your chosen location in the first instance to discuss you requirements.

Question 12

Can I extend my contract length?

Accepted Answer

This may be possible at some locations, but you should speak to the Hospitality Team at your chosen location in the first instance to discuss your requirements.

The Union, Leamington Spa

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Mode Of Payment

Fully refundable holding fee

Pay In Instalment

House Rules

FAQ?

FAQs