Question 1

What's included in the 'inclusive rate'?

Accepted Answer

All utilities – electric, gas and water – are included in the rent on a ‘fair usage allowance’ with hot water available 24 hours per day. Heaters are controlled individually by the tenants in their rooms. High-speed internet and Wi-Fi are provided throughout the building, including bedrooms, with ethernet cable connection in bedrooms.
Council tax is not payable by students; however, some councils may charge tenants out of term time, and the tenant will be liable for any council tax charges incurred.
Contents insurance is provided by Gallagher and has been designed with students in mind.
A dedicated student assistance app offers access to qualified counsellors, mindfulness activities, and tools to track wellbeing and fitness.
A resident experience programme provides events, activities and wellbeing initiatives.
Exclusive access is granted to all social spaces within the accommodation.

Question 2

Is there a TV?

Accepted Answer

A flat-screen TV with 40 channels is provided in most apartments and studios. Please check with the management team at the accommodation for confirmation.
If you bring your own TV, there is a TV aerial point in your bedroom, but you are responsible for purchasing a TV licence.

Question 3

Do I have to pay for a TV licence?

Accepted Answer

You will be responsible for providing a TV licence should you use a TV in your room/apartment.

Question 4

Will I have internet in my room?

Accepted Answer

Broadband and Wi-Fi are available throughout the building, 24 hours a day.

Question 5

How do I access the internet?

Accepted Answer

Wi-Fi is available throughout the accommodation. Wired connections are available via an Ethernet cable connected to the wall socket in your room; simply open your web browser and follow the instructions. Upgrade options are available. Internet is provided by third-party companies with a 24-hour support line; details are provided in the welcome pack.

Question 6

Are kitchen essentials, bedding and towels included in my room?

Accepted Answer

Residents must provide their own bedding, kitchen equipment and towels.

Question 7

Will my room be cleaned?

Accepted Answer

Room cleaning is generally not included in the rent. Cleaning services are available at an additional cost, with options for weekly, monthly, ad hoc and end-of-tenancy cleans.

Question 8

Are the fitness suites and other social spaces free to use?

Accepted Answer

Many accommodation sites have on-site fitness suites and social spaces. Access to these areas is free for residents.

Question 9

When can I move in?

Accepted Answer

Accommodation will have a dedicated move-in weekend that coincides with the start of the tenancy. Specific details will be communicated in advance. Residents who cannot move in during the dedicated weekend may collect keys during office hours at a later time, after notifying the team.

Question 10

What documents do I need to check in?

Accepted Answer

Before moving in, ensure the following have been completed: Deposit paid Tenancy agreement signed First rental instalment (or full rent if applicable) paid Photographic ID and proof of address provided (for resident and guarantor if applicable) Proof of visa provided if required Two passport photos and proof of student status supplied Keys will not be issued if rent has not been paid.

Question 11

What do I have to bring?

Accepted Answer

Residents must provide their own bedding, kitchen equipment and towels.

Question 12

I would like to be situated close to my friends in the same apartment block – is this possible?

Accepted Answer

Yes. Provide details at the time of booking, and the team will try to allocate rooms close together, subject to availability.

Collegiate Merlin Heights, Leicester

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Room allocation

Check in guide

Renewal policy

House Rules

FAQ?

FAQs