Question 1

What happens to my deposit?

Accepted Answer

Your deposit is placed into a Deposit Protection Scheme, where it is held safely throughout the academic year.

Question 2

What is a deposit protection scheme?

Accepted Answer

By law, if you pay a deposit to your landlord or letting agent then they must protect it in a government-authorised tenancy deposit protection scheme. It applies to all landlords and agents in England and Wales who have an Assured Shorthold Tenancy (AST) agreement (the contract) with their tenant. It was introduced to ensure that you are able to get your deposit back from your landlord or agent when you move out.

Question 3

What happens if I change my mind after booking the room? Before/after I move in, before/after I send my contracts back?

Accepted Answer

If you choose to not proceed before returning the signed paperwork, you can let us know and we will cancel the booking and return your deposit. Once you have signed the contract you will be bound by our cancellation policy if the 14 day cooling off period has elapsed.

Question 4

Do I count as a full-time student? What is the definition of a full-time student?

Accepted Answer

Your university/college can usually tell you this.

Question 5

Is my reservation fee fully refundable?

Accepted Answer

Yes, your reservation fee is fully refundable all year round.

Question 6

Can I move out during the agreement?

Accepted Answer

At any point you can move out during the License Agreement, but please note you are still responsible for the rent until a new student moves in.

Question 7

Will I get a refund if I move out early?

Accepted Answer

If you move out early then a refund is calculated from the day a new student moves into your room. Please note there is an initial cancellation fee.

Question 8

Does the Reservation fee guarantee me a room?

Accepted Answer

The reservation does not guarantee you a room, but it allows you to be kept up to date with availability so you do not miss out on the chance to secure your chosen room type.

Question 9

Can I choose where I wish to live?

Accepted Answer

Yes. As long as there is availability then you are eligible to choose to stay.

Question 10

Are there any additional fees to pay?

Accepted Answer

No additional fees are charged to move in. Still if any additional fees has to be charged for any extras, the same will be mentioned in the property description.

Question 11

How long is the agreement?

Accepted Answer

The standard length of the License agreement is 50 weeks.

Question 12

Can I move in early?

Accepted Answer

If a room is ready, then we will try and move students in early but generally it is not possible although we do try.

Clarendon Park Road, Leicester

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Cooling Off Period

Security Deposit

Pay In Instalment

House Rules

FAQ?

FAQs