Question 1

What is the procedure of getting my deposit payment back?

Accepted Answer

Once your apartment has been vacated, a post tenancy inspection is conducted. Within 7 working days of your tenancy ending, a deposit statement is then sent out

Question 2

I don’t have a UK bank account; how can I pay my rent?

Accepted Answer

We accept international bank transfers.

Question 3

Why do I have to pay a deposit?

Accepted Answer

We take a £400 deposit upon completion of your tenancy application. This is to secure any damages during your stay and will be returned to you following the post-tenancy inspection.

Question 4

What documents do I need to complete my tenancy?

Accepted Answer

You will need to provide us with photo ID, proof of university acceptance in addition to your visa and guarantor details, where applicable. If you do not have your offer letter or a visa yet, you can still book with us and provide these documents later.

Question 5

Do I need a guarantor?

Accepted Answer

Every student, whether a UK citizen or a non-UK citizen, paying in instalments must have a UK based guarantor. Please contact a member of the property team for more information.

Question 6

Can I cancel my contract or leave early?

Accepted Answer

On an Assured Shorthold Tenancy Agreement, you are legally bound until the end of your tenancy period. We can however consider ending your tenancy if you have a replacement. There is an admin fee of £150 chargeable to the outgoing tenant. If you need any further information on this process, please contact a member of the lettings team.

Question 7

What are the contract lengths?

Accepted Answer

All contracts start in September and are 51 weeks in length. Summer lets for 1 or 2 months may also be on offer in July and August, subject to availability.

Question 8

Is there an age limit to stay at accommodation?

Accepted Answer

You must be aged 18 or over, in full-time education and enrolled with an educational institution to live at our properties. You may book with us at aged 17, but must be turning 18 prior to or after moving in.

Question 9

What payments are taken to book a room?

Accepted Answer

No payment is taken to book a room. However, upon completion of the application and booking process we take a £400 deposit payment

Question 10

What’s included in my rent?

Accepted Answer

Your room, use of the communal rooms, all utility bills (electricity and water), broadband and Wi-Fi connection are included in the rent

Question 11

How safe and secure is the accomodation?

Accepted Answer

Your safety is their priority and is taken with utmost seriousness at property . All of their properties are 24x7 CCTV monitored and there will always be a member of security staff on site from 7pm onwards. You can only enter the building using the biometric entry access.

Question 12

Can I have friends or guests stay over in my studio?

Accepted Answer

Yes, absolutely! This is your home and you can have guests stay over for a few nights. If you would like to share your studio with a partner or friend for the duration of your tenancy you can book with us for a 20% supplement of the rent.

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Security Deposit

Pay In Instalment

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