Question 1

When am I due to check out?

Accepted Answer

After your time with them at the accommodation I am sure it will be difficult to leave them behind! Your latest check out date is the end date of your tenancy. You are able to leave prior to your tenancy end date, you will just need to sign at Reception to inform the onsite property team that you have left and do not intend on returning.

Question 2

What do I need to do to check out?

Accepted Answer

You will need to ensure that your room (and kitchen) is left clean, tidy and free of waste. All of your items need to be removed, with the room left in the same condition that you found it. You simply then will need to sign at Reception to say that you have left

Question 3

What is the latest time for my check out?

Accepted Answer

You will need to check with the onsite team in advance of your checkout, usually the check out time is 14:00

Question 4

What happens if I left something in my room after I have checked out?

Accepted Answer

Once you have left your room and checked out you should have taken all of your items with you, therefore all the items left behind are disposed of without liability. You must ensure that all of your items are taken with you.

Question 5

Can you store my luggage for me once I have left?

Accepted Answer

No. They are not able to store any items following your departure so you will need to take them all with you, or organise for a storage company to assist

Question 6

Can I leave my items in my room if I have rebooked for next year?

Accepted Answer

If you have rebooked for next year however your current tenancy ends before the beginning of your next tenancy, then you will need to speak to the onsite team to have a summer short stay tenancy to fill in this gap.

Question 7

I forgot to add something onto my inventory form, will I be charged?

Accepted Answer

Yes most likely you will be, the inventory form is sent out so that you can add any issues when you move in. The onsite team also do a full inspection of the rooms prior to your arrival. Please do speak to your onsite team if you have any questions

Question 8

An item in the kitchen has been broken, will I be charged for it?

Accepted Answer

The Accommodation does charge for damages in the rooms and communal areas. In the kitchen this is a shared space with shared responsibilities and unless one person takes full responsibility (and therefore the full charge), then this will be split between all people in the cluster.

Question 9

When will the onsite team need access to my room / kitchen?

Accepted Answer

When access is required the onsite property team will give you prior notice. Regular maintenance and health and safety checks are required throughout the building, if regular access is required to your communal areas then you will be informed either in your welcome pack or on the noticeboard in your kitchen

Question 10

When are the room inspections?

Accepted Answer

As a part of your tenancy you will have inspections 3 / 4 times a year, these are organised by the onsite team who will give you prior notice.

Question 11

My room does not look exactly like the website – can I move?

Accepted Answer

All of the images on their website show the representation of the rooms and room types in the accommodation, and are for marketing purposes only. Your room will have the same fixtures, fittings and equipment although it may be in a slightly different set up or layout.

Question 12

Can I have friends stay over with me overnight?

Accepted Answer

With the accommodation you truly are home, therefore your guests are more than welcome to stay over with you. They would ask that you let both the onsite team know, and also take into consideration your flatmates. Guests are able to stay for a maximum of 3 nights, for further information please speak to your accommodation team. You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.

Phoenix Place, Liverpool

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