Question 1

Is there an age limit for booking with the property?

Accepted Answer

They only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living at the property. They also can only accept people in full time education.

Question 2

Do you provide female only accommodation?

Accepted Answer

They do provide female only accommodation in some of their schemes but it is not guaranteed that this will be possible. Please speak to the site team to find out more information.

Question 3

Can I choose who I live with?

Accepted Answer

They are more than happy to accommodate groups as well as individuals. Where youre not booking in a group, they understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help them to match you with the perfect flatmates.

Question 4

Am I allowed to have guests?

Accepted Answer

Yes. It is your home so you are allowed to have guests visiting you.

Question 5

Is there always a member of staff available?

Accepted Answer

Their standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.

Question 6

Are there social events organised for the residents?

Accepted Answer

Absolutely! They want their community to suit you, so they wont force you to come to their events but you are always welcome. If you have your own suggestions for them even better!

Question 7

Can I bring my own electrical equipment for cooking, i.e. rice cooker?

Accepted Answer

No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.

Question 8

Who cleans the room and the communal area?

Accepted Answer

The students are responsible for their own rooms and communal kitchen within the flat. All other rooms and communal areas are cleaned by the site cleaner.

Question 9

What happens if I dont get on with my new flatmates? Can I swap rooms?

Accepted Answer

If you are having any issues please contact the Accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

Question 10

What if something in my flat breaks or isn’t working?

Accepted Answer

Drop them an email or pop into the office to let them know, their on-site Maintenance team will be able to deal with most things.

Question 11

Can I have my groceries delivered to site?

Accepted Answer

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Question 12

Can you arrange an airport pick up service?

Accepted Answer

Most sites will be more than happy to arrange an airport pick up service for you. You just need to let them know your name, arrival date and time and your flight number, well then arrange the transport for you. Please ensure you have enough UK Sterling to pay the taxi fare and check with your chosen property first.

One Penrhyn Road, Kingston Upon Thames

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