Question 1

When can they arrive - out of hours / when can they check in - how much notice do they need?

Accepted Answer

They have staff onsite 24 hours but they should give at least 48 hours' notice during office hours (Mon-Fri, 08:00-17:00).

Question 2

No arrival slots available, what should they do?

Accepted Answer

They should contact the site via phone or email, and it can be manually booked in.

Question 3

What should they do if they're delayed?

Accepted Answer

They should contact the site via phone or email, and the relevant staff will be alerted. If it is outside of office hours, they should call the 24-hour number.

Question 4

What do they need to bring?

Accepted Answer

For check-in, they should bring a form of photo ID (passport, etc.), a copy of their tenancy (digital or print), bedding, kitchen utensils, towels, and toiletries.

Question 5

Where can they park/unload?

Accepted Answer

They have a carpark onsite for loading and unloading. The entrance is located just off Walworth Road, next to the Kwikfit garage. They should press the silver intercom to gain access.

Question 6

Where is Reception?

Accepted Answer

It is located on Walworth Road. They should press the silver intercom to the left of the door to gain access.

Question 7

What number should they call if they need help?

Accepted Answer

They can call the office number or, if it’s outside of office hours, the 24-hour number.

Question 8

Do they have trolleys?

Accepted Answer

Yes, they have a limited number of trolleys.

Question 9

How do they get to their room?

Accepted Answer

They will be guided to their studio the first time, but each floor is signposted to help them find their way.

Question 10

Do they need to pay before they move in?

Accepted Answer

Yes, they must have paid before they are able to check in.

Question 11

Can their family stay with them when they first check in?

Accepted Answer

Their family can stay, but they would need to sign in at reception.

Question 12

Do they have a luggage storing area?

Accepted Answer

They can store a limited amount of luggage until check-in, but this is on a first-come, first-served basis.

Collegiate Dashwood Studios, London

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Early check in policy

Renewal policy

Room allocation

House Rules

FAQ?

FAQs