Question 1

What do I need to bring with me?

Accepted Answer

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may need to bring check out their ‘what to take to university’ page.

Question 2

Does my rental price include car parking?

Accepted Answer

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Question 3

Can I book if I’m under 18?

Accepted Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of their properties subject to their Policy for Students under the Age of 18.

Question 4

Can I purchase bedding and kitchen packages?

Accepted Answer

Yes you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 5

Is there car parking facilities for when I move in?

Accepted Answer

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Question 6

Does my rental price include room cleaning?

Accepted Answer

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

Question 7

Are pets allowed?

Accepted Answer

No pets of any kind are permitted at management, except registered assistance dogs.

Question 8

Do they provide summer accommodation?

Accepted Answer

Yes, their summer bookings usually open around March. Keep a look out for pricing and information or contact them to know more.

Question 9

Do I have to move out in the holidays?

Accepted Answer

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Question 10

Does my rental price include insurance?

Accepted Answer

Contents insurance is included at some properties which will be specified in your tenancy agreement.

Question 11

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

Question 12

Can I move in before I pay my rent?

Accepted Answer

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

Flora Building, London

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Security Deposit

Mode Of Payment

Additional Fees

House Rules

FAQ?

FAQs