Question 1

What happens if I don’t get on with my new flat mates?

Accepted Answer

They want your university experience to be as positive as possible – if you are having any issues with your flat mates, please let them know. They will do their best to help resolve any problems you might be having.

Question 2

What’s included in the price?

Accepted Answer

All your utility bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fees you incur).

Question 3

Am I allowed to have guests to stay?

Accepted Answer

You are welcome to have guests through the daytime, and an overnight guest for a reasonable amount of nights. You'll need to get permission from management for an extended period. They will need to provide a form of ID to check in through your resident portal, and you will be responsible for them throughout their stay. Please note, you will also need written consent from management if your overnight guest is under 18 years of age.

Question 4

How secure is the accommodation?

Accepted Answer

They have CCTV in and around each property, an electronic key entry system for the main entrance, common areas, each flat and bedroom. There is also staff on site 24 hours a day, 7 days a week.

Question 5

Will I need to pay council tax?

Accepted Answer

In the UK, students are exempt from paying council tax – you won’t need to pay this, but if the council do mistakenly bill you, you will need to provide details to prove that you are in full time education.

Question 6

Do I need a tv licence?

Accepted Answer

If you bring your own TV, or want to watch or record programmes as they are shown live (including on mobile phones, tablets or computers), you will need to apply and pay for a TV License. This also includes TV's provided by the management.

Question 7

What if something in my apartment breaks down?

Accepted Answer

If you’re having any problems with your room, a shared living space, or one of the communal areas, you have two options. You can log the issue via the Resident portal, providing details so their maintenance team can get this sorted for you as soon as possible. Alternatively, you can come down to the front desk and talk to a member of the team so they can log it on your behalf.

Question 8

Can I have pets?

Accepted Answer

Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.

Question 9

Can I receive post and parcels?

Accepted Answer

Lockable mailboxes located in the lobby (or speak to the front desk team to locate yours) - your room keycard may also give you access to this (please check with the front desk team to know more). If any larger packages, or anything that requires a signature arrives for you, they’ll hold onto it and let you know via text or email so you can come and collect it. For security reasons, you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation

Question 10

Can I live with my friends?

Accepted Answer

They are more than happy to accommodate groups as well as individuals. Let them know who you’re planning to live with, and they’ll do their best to accommodate you in the same flat.

Question 11

Is there an age limit for booking accommodation with the management?

Accepted Answer

As a minimum age requirement, property residents need to be or have turned 18 during their tenancy with them. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. They have no upper age limits on their accommodation, so long as the resident is in full time education for the duration of their stay.

Question 12

What appliances and furniture are included in my room?

Accepted Answer

All rooms come with a bed, desk and chair. Extras such as kettles, toasters and lamps are not provided.

Chapter White City, London

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