Question 1

Can I arrange to live with my friends?

Accepted Answer

Yep, they want you to be as comfortable as possible when you’re with them. Just let them know you wish to live on the same floor when making your booking. If you don’t know anyone else moving to the residence, don’t worry – most students come on their own and soon make friends once they’re here.

Question 2

Can I choose what floor I live on?

Accepted Answer

Yes, you’ll be able to let them know your preference at the time of booking.

Question 3

Who is responsible for the guests while they are in the premises?

Accepted Answer

You are responsible for your guest. They must be signed in/out and follow all property regulations while on the property.

Question 4

What is the payment schedule and will I need to pay a deposit?

Accepted Answer

As Summer stays are limited to 10 weeks, you will need to make a full payment up front, before you arrive at the residence. Your booking is not complete until payment is made and until payment is made the room is not secured. Summer stays do not require a deposit payment.

Question 5

What time can I arrive and what time is check-out?

Accepted Answer

You can check into the room at 16:00 on the day of your check-in. On the day of your check-out you will have to vacate the room by 10:00. If you do arrive early for your check in, you may be able to get your keys early if the room is ready, if not you can relax in one of our communal areas until it is clean.

Question 6

Do I have to be a student to live at Arbury Court?

Accepted Answer

Yes, you must be a student, enrolled in a college/university and be 17 years or older to check-in at Arbury Court.

Question 7

Do I need to have a guarantor at Arbury Court student accommodation?

Accepted Answer

Yes, but only if you have requested to pay in instalments. Without a guarantor, you’ll be required to pay your rent at Arbury Court in full in July.

Question 8

Can I extend my stay at Arbury Court?

Accepted Answer

If there are rooms available at Arbury Court, you should be able to extend your stay after you have moved in. Please speak to the accommodation team while in the building to arrange an extension.

Question 9

What do I do if something isn't working in my apartment/flat at Arbury Court?

Accepted Answer

If you have any maintenance issues at Arbury Court, you can simply log into the portal and select the "maintenance" option at the top. Once you've done that, then log in to your issue and give as much detail as possible.

Question 10

Can I speak to someone of the Arbury Court, if I have some personal problem?

Accepted Answer

Arbury Court friendly team are always happy to lend an ear. Before talking to them, they’d advise you contact your university support team first, since they may be able to offer you advice. If you would like to speak with the Accommodation Manager, you’re welcome to book an appointment and they’ll be happy to meet with you.

Question 11

Can I receive a post at Arbury Court?

Accepted Answer

Absolutely, you’ll have your own post box in reception at Arbury Court and will be given a key to check your post at any time of the day/night. Parcels can be delivered to reception for them to look after, just bring your ID when coming to collect them. However, please be aware of their postal policy when using this service.

Question 12

Can I park my car at Arbury Court?

Accepted Answer

Arbury Court don’t offer parking on site, but you’ll find plenty of nearby roads that offer free parking all day.

Arbury Court, Kingston

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