Question 1

Do I need to be a student?

Accepted Answer

Only full time students can live with the property. You may be asked to provide proof of your student status and it is very important that you notify them immediately if this changes.

Question 2

What date are rental payments due?

Accepted Answer

Once you have signed for a room log on to the the property Accommodation Hub to check your tenancy agreement for the due dates.

Question 3

Are ensuite and studio rooms available for students seeking privacy?

Accepted Answer

Yes. Studios provide a private bedroom, bathroom, and kitchen, while the Classic Ensuite offers a private bedroom and bathroom with a shared kitchen, giving students privacy and independence.

Question 4

What amenities and facilities are included in the rent?

Accepted Answer

Bills included: contents insurance (£2.8/week), with estimated utility savings ~£3/week. Shared facilities include cinema room, residents' lounge, games room, a study room, cycle storage, 100Mbps Wi-Fi, and gym.

Question 5

How secure is the accommodation?

Accepted Answer

Security is ensured with 24hr security, CCTV monitoring, and staff presence onsite to maintain a safe environment.

Question 6

How flexible are the payment and cancellation policies?

Accepted Answer

Flexible payment options include 1–4 instalment plans, payments via Mastercard, Visa, or Western Union. Cancellation policies include Cooling Off Period, No Visa No Pay, and No Place No Pay with required proof.

Question 7

Are there social and community activities at Verde Newcastle?

Accepted Answer

Yes. Verde hosts communal events and social activities, and students can enjoy cinema rooms, games rooms, and lounges for interaction and community engagement.

Question 8

How do I get my refund?

Accepted Answer

The property is committed to making refunds in a timely manner. All authorised refunds are returned to source i.e. the bank or card the payment originate from, and where source can be established. It is recommended that the account/card from which payments are made remains in operation for the duration of the tenancy and a short time thereafter to facility a timely refund. All refunds will be calculated in UK Sterling. the property will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank /agent, or other charges incurred.

Question 9

Do I need a Guarantor?

Accepted Answer

Yes, a Parent or legal Guardian resident in the UK must stand as Guarantor. The Guarantor is legally bound to pay any debts accrued during the tenancy if the tenant refuses to pay. Overseas Students who cannot provide a Guarantor please refer to the options provided on the payment tariff.

Question 10

How long will the tenancy be for?

Accepted Answer

All Studios are let on an Assured Shorthold Tenancy for a minimum period of 51 or 44 weeks. The length of the tenancy will be set out in the Tenancy Agreement. For tenancy lengths in shared apartments please contact Newcastle University direct.

Question 11

Can I bring a pet?

Accepted Answer

Sorry, no pets are allowed.

Question 12

My Partner and I are both Students; can they share a room or Studio?

Accepted Answer

At the property there are a number of studios available for double occupancy at an additional charge of 25% of the total rent.

Verde, Newcastle Upon Tyne

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Cooling Off Period

No Visa No Pay

No Place No Pay

House Rules

FAQ?

FAQs