Question 1

If I don’t get on with my new flatmates can I change room at Yugo Knoll Court?

Accepted Answer

Yugo Knoll Court want to make sure that you love your experience living with property, so if you find you’re not getting on with your new flatmates it may be possible to change rooms subject to availability. Get in touch with your resident team for more information.

Question 2

What happens if something in my Yugo Knoll Court accommodation breaks or doesn’t work?

Accepted Answer

Yugo Knoll Court's friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.

Question 3

Can I have friends or family to stay?

Accepted Answer

Of course, as long as you are in the flat whilst they visit. They recommend friends and family only stay a maximum of 2 or 3 nights and that you let your flatmates know before they arrive.

Question 4

Are the social spaces always open?

Accepted Answer

You can book out some of the social spaces on offer in their accommodation, but most of their common areas are open 24 hours a day unless alternative opening hours are advertised.

Question 5

Is wifi included?

Accepted Answer

Yes, they have an average speed of 100MB broadband and Wi-Fi as standard in all rooms, which can connect up to 10 devices, and it’s also available in their social spaces and communal areas.

Question 6

What appliances are included in your flat when you arrive?

Accepted Answer

The appliances included in your flat depend on the type of room or residence you book with. Check out their residence pages for more information or get in touch with their residence team.

Question 7

Where do I do my washing?

Accepted Answer

They have on-site laundry facilities for you to use whenever you need during your stay.

Question 8

What equipment is in the gym?

Accepted Answer

The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of their properties also have fitness suites with more specialised equipment or dance/yoga studios!

Question 9

Can I have parcels delivered to my building?

Accepted Answer

Their reception team is always on hand to accept your parcels and signed-for items so you never miss a delivery. They’ll also send you an email reminder when your package is ready for collection.

Question 10

Do we get a cleaner?

Accepted Answer

Some of their student properties offer weekly or bi-weekly kitchen & living area cleaners, but in others you’re expected to maintain your shared spaces and rooms yourself. All of their communal areas are cleaned regularly.

Question 11

How secure is the bike storage?

Accepted Answer

Most of their bike storage is inside their secure properties, so only residents can gain access. However, in some residences their bike storage is outside on campus and where possible away from the main streets. In all cases, they recommend using a secure bike lock for extra security.

Question 12

Is there parking for students on site?

Accepted Answer

Some of their residences have parking on site for you to use during your stay with property. Check their residence pages or get in touch for more information.

Yugo Knoll Court, Newcastle

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