Question 1

Are There Staff Available Onsite?

Accepted Answer

Each site has a dedicated team, with someone available to support residents 24/7. For some locations, an emergency contact number is provided when staff are not onsite.

Question 2

Can I Buy Bedding and Kitchen Utensils?

Accepted Answer

Yes, absolutely. Bedding and kitchen utensils can be purchased through a partnered service and will be waiting upon arrival.

Question 3

Can a Student Bring Their Own Furniture?

Accepted Answer

All rooms are fully furnished, so bringing extra furniture is not necessary. However, small personal items like lamps, cushions, or rugs are welcome to help personalise the space.

Question 4

Can Students Tour the Property on Check-In Day?

Accepted Answer

Yes, communal areas such as study spaces, lounges, and other facilities can be toured on check-in day. Staff members will be available to provide guidance and answer any questions.

Question 5

How Do You Handle Room Maintenance During the Year?

Accepted Answer

Routine inspections are carried out to proactively identify and address maintenance issues. If a problem arises between inspections, it can be reported through the app and the team will respond promptly.

Question 6

Will There Be Parking Available on Check-In Day?

Accepted Answer

Yes, temporary parking is available for drop-offs on check-in day. Staff will guide to the designated area and assist with unloading. If parking is limited, alternative options nearby will be provided.

Question 7

What If a Student Wants to Move to a Different Room?

Accepted Answer

Room changes are possible, subject to availability. A transfer fee may apply to cover the administrative cost of the move.

Question 8

What Happens If There’s a Power Cut or Utility Issue?

Accepted Answer

In the rare event of a power cut or utility problem, the maintenance team responds promptly to resolve the issue. For larger-scale disruptions, coordination is done with local utility providers to minimise inconvenience and restore services as quickly as possible.

Question 9

Can Students Choose Their Flatmates?

Accepted Answer

Yes, the management offers group booking options so friends can live together. If students are booking individually, the team does their best to match young adults with flatmates based on preferences like study habits and socialising.

Question 10

What’s Included in the Rent?

Accepted Answer

The rent covers: All utilities (gas, water, and electricity). High-speed Wi-Fi. Access to facilities like gyms, cinema rooms, and study spaces. On-site support from trained staff. The only additional charges are for laundry and vending machines.

Question 11

How Do You Handle Noise from the Surrounding Area?

Accepted Answer

Properties are designed to minimise external noise with double-glazed windows and soundproofing in communal areas. If noise becomes an issue, students are encouraged to report it so appropriate action can be taken, whether it’s within the property or from nearby sources.

Question 12

Who’s On Site to Support Students?

Accepted Answer

The team in each property varies depending on its size, but every property has key staff in place to ensure students feel supported and at home. Property Manager: The go-to person for any big questions or concerns, ensuring everything runs smoothly in the accommodation. Customer Advisors: These friendly faces do much more than answer day-to-day queries like parcel collection or directions. They organise engaging activities and events, from welcome week celebrations to Halloween parties and sensory mornings, creating a real sense of community. On-site Maintenance Staff: Ready to tackle repairs quickly and ensure the building stays safe, comfortable, and functional. Cleaning Staff: Keep communal areas spotless and welcoming, ensuring a hygienic environment for everyone. These teams are backed by expert central and head office teams, providing the experience and resources needed to handle any situation. Students will always have the support they need to thrive.

Stepney Yard, Newcastle

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Mode Of Payment

Fully refundable holding fee

Additional Fees

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