Question 1

Why do I have to pay advanced rent?

Accepted Answer

This secures your booking so that you can take a little bit of time to complete your contract without worrying.

Question 2

Can I park on-site?

Accepted Answer

Car parking requirements are different at all of our properties therefore it is best to check with the individual site teams when booking for further information on parking.

Question 3

Why do I need a guarantor?

Accepted Answer

A guarantor commits to ensuring that the terms of the tenancy agreement are complied with. Guarantors provide us with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.

Question 4

Who can be a guarantor?

Accepted Answer

Anyone over the age of 18, who is a UK resident, can be your guarantor.

Question 5

In what situations might we contact the guarantor?

Accepted Answer

Circumstances change, and we understand that. A guarantor assures us as your landlords, that there is someone on hand who understands and accepts the responsibility of rent, should you be unable to pay.

Question 6

What details from the guarantor do I need to provide when booking?

Accepted Answer

We will need a Name, current UK address, email address and a contact number. Once you have signed the contract your guarantor will be asked to accept the agreement and provide proof of ID and address. If they are not a UK national but reside in the UK they must provide proof of settled status.

Question 7

What can I do, if I don’t have a guarantor?

Accepted Answer

Don’t worry if you do not have a guarantor, we do have other options available for you. Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor. However, we know that upfront payment can be a big ask and in these circumstances we can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

Question 8

What do I do if there is a problem with my room or flat?

Accepted Answer

You can log maintenance issues through the online portal by logging into your account on the website and clicking ‘Maintenance request’. You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

Question 9

How can I obtain the instructions on appliances within my flat?

Accepted Answer

If you require any instructions or user guides please contact your property manager who will be able to assist with this, or any of our staff on site will be able to assist with this.

Question 10

Are there staff available onsite?

Accepted Answer

Each Property site has a friendly team available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

Question 11

When can I move in?

Accepted Answer

If you booked directly with us, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

Question 12

Can I move in earlier than my tenancy start date?

Accepted Answer

If you need to move in earlier than your tenancy start date, please contact the site you have booked at, all contact numbers and emails can be found on their web page. Early arrivals are subject to availability and you will need to pay any additional rent due before you move in.

The Bridge, Newcastle

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