Question 1

Do I need to move out for the holidays?

Accepted Answer

No, you don't need to vacate your room during the holiday breaks. Your room is yours for the entire duration of your tenancy, and you only need to move out at the end of the agreement.

Question 2

What if I want to stay over summer?

Accepted Answer

You can book your room for the entire year (51 weeks) or opt for a shorter tenancy where available and extend it for the summer period. Get in touch with our amber team at your chosen location for more information.

Question 3

How do you protect my money?

Accepted Answer

They take the protection of their clients' money seriously, and as such, they are members of The Propertymark Client Money Protection Scheme.

Question 4

Property redress scheme

Accepted Answer

They are members of the Property Redress Scheme, ensuring that their clients have access to an independent redress system for any complaints or disputes that may arise.

Question 5

What size is a small double bed?

Accepted Answer

A small double bed, also known as a 3/4 size bed, measures approximately 120cm wide x 190cm long.

Question 6

Can I still receive deliveries?

Accepted Answer

Depending on your location, your post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. You can receive larger parcels at reception, but unfortunately they can’t accept liability for any loss or damage.

Question 7

Can I/my friends park at the building?

Accepted Answer

Most of their buildings don't have allocated visitor parking, but there are nearby locations for you to park. Contact our amber agent at your chosen location for more information

Question 8

How do I wash my clothes?

Accepted Answer

There are on-site laundries with washers and dryers at all their locations. You can pay for these via an app on a pay as you go basis.

Question 9

Do I need to pay a deposit to book a room at this property?

Accepted Answer

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

Question 10

Is a guarantor required to book a room at this property?

Accepted Answer

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

Question 11

Can I pay in instalments?

Accepted Answer

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.

Question 12

Where exactly is Market House located?

Accepted Answer

Market House, Newcastle Upon Tyne is located at Market St, Newcastle upon Tyne, NE1 6AN, United Kingdom

Market House, Newcastle Upon Tyne

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