Question 1

Does my rental price include room cleaning?

Accepted Answer

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

Question 2

Are pets allowed?

Accepted Answer

No pets of any kind are permitted at management, except registered assistance dogs.

Question 3

Does my rental price include car parking?

Accepted Answer

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Question 4

Can I book if I'm under 18?

Accepted Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.

They can accept under 18s in some of their properties subject to their Policy for Students under the Age of 18.

Question 5

Can I purchase bedding and kitchen packages?

Accepted Answer

Yes you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 6

What do I need to bring with me?

Accepted Answer

When you come to pick up your keys you need to bring some photographic ID.

Question 7

Is there car parking facilities for when I move in?

Accepted Answer

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Question 8

What can I bring?

Accepted Answer

You can bring most of your belongings but some electricals aren't suitable for their properties. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Question 9

Do you provide summer accommodation?

Accepted Answer

Yes, their summer bookings usually open around March. Keep a look out for pricing and information or contact us to know more.

Question 10

Do I have to move out during the holidays?

Accepted Answer

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Question 11

Does my rental price include insurance?

Accepted Answer

Contents insurance is included at some management properties, which will be shown on the property page and details of the insurance can be obtained from the property manager when you check in. If you wish to confirm whether the property offers contents insurance, please contact the property team directly. Please note they advise taking out contents insurance if it is not included at your property and management is not liable for the loss or damage of your personal belongings and room contents.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide them with your council tax exemption certificate which your university will be able to arrange. If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

Albert Place, Newcastle Upon Tyne

Rebook with Acolyte Living and Get a £100 Cashback

Get up to £500 Cashback on your booking

Cooling Off Period

No Visa No Pay

No Place No Pay

House Rules

FAQ?

FAQs