Question 1

Do I have to move out during the holidays?

Accepted Answer

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

Question 2

How do I book a viewing?

Accepted Answer

You can book a viewing using an online viewing tool or by contacting the team.

Question 3

Can I purchase bedding and kitchen packages?

Accepted Answer

Yes, you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 4

What do I need to bring with me?

Accepted Answer

When you come to pick up your keys you need to bring some photographic id. To find out what else you may need to bring check out their 'what to take to university' page.

Question 5

Can I apply for dual occupancy?

Accepted Answer

Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional £50 and then divided by two for each occupant's weekly cost unless otherwise stated.

Question 6

What do I do if I'm a first year student and I'm still waiting for my exam results?

Accepted Answer

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of: * A written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; * A written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

Question 7

Can I move in before my contract?

Accepted Answer

If you wish to arrive earlier than your contract start date, you need to email or call. If early arrival is possible your contract will be adjusted and you will need to accept it then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Question 8

How do I cancel or re-arrange the viewing?

Accepted Answer

Please use the link on the viewing confirmation email or contact the team.

Question 9

How long does a viewing take?

Accepted Answer

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

Question 10

What do I do if I'm a first year postgraduate student and I'm still waiting for my exam results?

Accepted Answer

If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply. If you are a prospective first year Postgraduate student and your offer of a place at your preferred University or Higher Education Institute is withdrawn by the University or Higher Education Institute because you do not achieve the required entry grades, you may be eligible to be released from this agreement. You must provide written evidence from the University that you do not have a place within 3 days of your results being published (and no later than 28th August, whichever date is sooner) and they will release you from the contract without penalty and refund the deposit paid. You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply them with a copy of: * a written or email confirmation that you wish to cancel your reservation, stating full name and full details of the property booked; * a written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment. These document(s) must be received by them within 3 calendar days from the date your results are published. On receipt of the required documentation it will be verified and, provided they are satisfied, they will cancel your agreement and refund your deposit in full.

Question 11

What if I want to cancel my booking?

Accepted Answer

Their full termination policy is within your online account. You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). They will refund the full security deposit. Please note, £20 will be deducted from the refunded amount to cover any international bank charges for deposit refunds made to non-UK banks. If you cancel your booking after the Initial Cancellation Period, you remain liable for the weekly rent (for each and every week or part week) until you are able to find another tenant that is acceptable to Homes for Students and they are able to re-let the room. The replacement tenant must be over the age of 18 and have the necessary student status (it is your responsibility to find another tenant and provide them with the correction information). If you find a suitable replacement tenant and the room is re-let they will refund your deposit, less any appropriate charges, as well as a deduction of £50 for the variation of the contract. * For Aspen, Dublin- standard cancellation policy does not apply to Republic of Ireland. Aspen’s cancellation policy as per the Licence to Reside: 1. Cancellation Prior to Commencement of Licence Agreement: If the booking is cancelled within 24 hours of signing the license the Licensor agrees not to hold you liable for the full term of your contract, however, the Deposit will not be refunded. 2. Cancellation after confirmation. Where the Licence is cancelled or revoked after payment is receipted all monies will be forfeited.

Question 12

Can I book if I'm under 18?

Accepted Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of their properties subject to the Policy for Students under the Age of 18.

The Glassworks, Newcastle Upon Tyne

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