Question 1

Does my rental price include car parking?

Accepted Answer

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

Question 2

Can I book if I'm under 18?

Accepted Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.
They can accept under 18s in some of their properties subject to their Policy for Students under the Age of 18.

Question 3

Can I move in before I pay my rent?

Accepted Answer

All rent that is due must be paid before check in. if you are having difficulties, please contact the property team prior move in to enable them to assist you.

Question 4

Can I pay my rent from overseas?

Accepted Answer

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

Question 5

Can I purchase bedding and kitchen packages?

Accepted Answer

Yes you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 6

What do I need to bring with me?

Accepted Answer

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may need to bring check out their ‘what to take to university’ page.

Question 7

Is there car parking facilities for when I move in?

Accepted Answer

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Question 8

Can I book a room without a viewing?

Accepted Answer

Yes, you can book rooms online using the 'book now' option, which only takes around five minutes.

Question 9

How long does a viewing take?

Accepted Answer

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

Question 10

What will I be shown on my viewing?

Accepted Answer

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by their current residents.

Question 11

I'm in a different country how do I view a property?

Accepted Answer

They offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time. To know more about this you can be in touch with Amber agent.

Question 12

What are emergency numbers in the uk?

Accepted Answer

To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999 For non-emergency police assistance call 101

Hassells Bridge Apartments, Newcastle Under Lyme

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Room allocation

Check in guide

Renewal policy

House Rules

FAQ?

FAQs