Question 1

Do I need a guarantor?

Accepted Answer

If you wish to pay your rent in instalments, you will need a UK guarantor or an Irish Guarantor for Aspen.

Question 2

Are pets allowed?

Accepted Answer

No pets of any kind are permitted at, except registered assistance dogs.

Question 3

Does the property comply with the Scottish letting agent code of practice?

Accepted Answer

Yes, they do and their Scottish letting agent registration number is larn2005009.

Question 4

What can I bring?

Accepted Answer

You can bring most of your belongings but some electricals aren't suitable for properties. Non UK compliant electricals such as rice cookers are not suitable for use with UK power outlets and this can cause fire risks.

Question 5

Can I live at student property?

Accepted Answer

You must be a full-time student to live with them. You can book with them whether you have a conditional or unconditional offer. However, please be aware of their cancellation policy prior to booking should your place at university not yet be confirmed.

Question 6

Does my rental price include room cleaning?

Accepted Answer

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

Question 7

Can I purchase bedding and kitchen packages?

Accepted Answer

Yes, you can order a package to be waiting for you upon arrival on their starter kit ordering portal.

Question 8

What do I need to bring with me?

Accepted Answer

When you come to pick up your keys you need to bring some photographic id. To find out what else you may need to bring check out their 'what to take to university' page.

Question 9

Can I apply for dual occupancy?

Accepted Answer

Dual occupancy is available on most rooms over 23sqm. Both occupants would need to apply and mention in their application that they are applying for dual occupancy so that the price can be amended. The price would be the total rent plus an additional £50 and then divided by two for each occupant's weekly cost unless otherwise stated.

Question 10

Can I book if I'm under 18?

Accepted Answer

If you turn 18 in the first semester of university, they can accept your booking at properties where there is 24/7 security available and have an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it. They can accept under 18s in some of their properties subject to the Policy for Students under the Age of 18.

Question 11

How do you allocate rooms?

Accepted Answer

When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. They will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability. If you have a disability, medical condition or special request that affects your accommodation requirement please inform them in the additional notes section when completing your application, either online or by paper form. You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable them to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to them.

Question 12

Can I choose who I live with?

Accepted Answer

If you are applying to live with friends, please ensure that you follow their ‘create application’ link online, list the friends that you would like to live with and they will then contact them and make the arrangements for you!

Orme House, Newcastle Under Lyme

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Room allocation

Check in guide

Renewal policy

House Rules

FAQ?

FAQs