Question 1

Can I make a group booking?

Accepted Answer

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on the booking portal. Alternatively, please speak to a member of the amber team and they will be happy to help you.

Question 2

Can I bring pets?

Accepted Answer

Sadly, they do not allow pets at sites. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Question 3

Can I choose where my room is in the building?

Accepted Answer

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

Question 4

Can I choose who I live with in a shared flat?

Accepted Answer

The online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available.

If you want to make a group booking with people you already know, for more information you can be in touch with amber agent.

Question 5

Are sites secure?

Accepted Answer

Each site is covered by CCTV and has onsite security staff, with staff present 24 hours a day. There is also a digital entry system at each building. You should not allow people to ‘tailgate’ – that is, hold the door open for people behind you as you enter.

Question 6

Can I book if I'm under 18?

Accepted Answer

Management does not accept parental responsibility for occupiers under the age of 18. They require that all tenants living at one of their properties in England and Wales to be over the age of 17 during the academic year booked to live at management, and tenants living in their Scottish properties to be age 16 or over. Exceptions to this rule are available in selected cases through prior arrangement. If in doubt, please contact your preferred management site and the team will be able to advise you.

Question 7

Can I bring a tv?

Accepted Answer

If you want to bring a TV, check that your room has a TV point and don’t bring one larger than 21”. You can’t mount your TV on the wall, so make sure it’s free-standing. While all TVs provided by management in communal areas accessed by all residents are covered by a TV Licence, you will need to buy your own licence if you bring your own TV or if there is one already in your room or shared kitchen & living area. If you’re unsure, please check with your site team. For details of licensing requirements regarding catch-up TV and online streaming, please refer to your resident handbook, ask your site team or contact TV Licensing.

Question 8

Can I bring my bike?

Accepted Answer

Yes – most sites have a secure bike store that is free to use for all residents. You will need to register and tag your bike with the site team when you arrive.

Question 9

Can I bring my car?

Accepted Answer

Some of the sites have limited parking, including in some cases disabled parking bays. However, as the locations are generally close to universities and local amenities, a car shouldn't really be necessary. If you do want to arrange parking, speak to the site team as soon as possible - any spaces available are likely to be reserved very quickly.

Question 10

Can I move in early?

Accepted Answer

Yes, they can often arrange this. Please contact our amber team to see if they have availability to see it is possible to book your room for an early move in.

Question 11

Can I share my room with my partner?

Accepted Answer

They offer free dual occupancy across a limited number of their studios where both residents are students. You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking. If your partner is not a full time student as well then unfortunately they cannot live with them.

Question 12

Can I smoke in my room?

Accepted Answer

No, accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

iQ Alice House, Oxford

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