Question 1

What happens if I fall behind on my rent payments?

Accepted Answer

It’s important to contact the accommodation team immediately to discuss options. Late fees or further action may apply if payments are missed.

Question 2

How can I make a payment?

Accepted Answer

Payments can usually be made online, via bank transfer, or through other secure methods listed in your tenancy agreement.

Question 3

When can I move in?

Accepted Answer

Your tenancy agreement will confirm the exact move-in date.

Question 4

What documents do I need to check in?

Accepted Answer

You will need to bring valid photo ID (such as a passport), a copy of your booking confirmation, and any documents requested in advance.

Question 5

What do I have to bring?

Accepted Answer

Bring your personal belongings such as bedding, towels, kitchen items, toiletries, and anything else you’ll need for day-to-day living.

Question 6

How do I make a group booking?

Accepted Answer

If you want to book as a group with friends, let us know during the booking process and we’ll do our best to place you together.

Question 7

What do I have to pay and when?

Accepted Answer

You’ll need to pay a deposit to secure your booking, followed by rent payments according to your chosen payment plan.

Question 8

If I am paying my rent in instalments, when are payments due?

Accepted Answer

Payment dates are outlined in your tenancy agreement.

Question 9

Who can be a guarantor?

Accepted Answer

A guarantor must be a UK-based resident, aged 18 or over, with proof of income.

Question 10

I don’t have a guarantor — can I still book?

Accepted Answer

Yes, in most cases you can still book by paying the rent in full upfront.

Question 11

What’s included in the rent?

Accepted Answer

All utility bills such as electricity, water, and heating are included, as well as high-speed internet. Access to on-site facilities like fitness suites, study rooms, and social spaces is usually free to use.

Question 12

What is provided in my room?

Accepted Answer

Rooms generally come furnished with a bed, desk, chair, wardrobe, and storage space.

Collegiate Crown Place Portsmouth, Portsmouth

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Room allocation

Check in guide

Renewal policy

House Rules

FAQ?

FAQs