Question 1

What communal spaces are there to enjoy?

Accepted Answer

While it’s great to retreat to the comfort of your private studio, it’s also really important to them that you have lots of comfortable spaces to enjoy with friends. They offer a variety of great communal spaces where you can relax and get to know your neighbours and make new friends.

Question 2

Are overnight guests allowed to stay?

Accepted Answer

Overnight guests are permitted at the property. They ask that you respect their rule of welcoming guests for no more than three consecutive days. Please note that you are responsible for any guests, including liability for any charges as a result of damages to the building caused by your guest.

Question 3

Can I swap/change my room?

Accepted Answer

Prior to signing your tenancy agreement, it may be possible to change the room you have selected, if a different room is available.

After you have signed your tenancy agreement, if you wish to change room and a room is available, it may be possible, however as you are making changes to your signed tenancy agreement, it would fall under the cancellation policy/tenancy transfer. Please note there will also be an admin and cleaning fee associated with the room move.

Please speak to a member of your site team and they will always be willing to try and help.

Question 4

What if I have a disability or special requirements?

Accepted Answer

Property’s top priority is making sure you have a comfortable and safe stay with them – please share any medical information or disabilities with them on your booking application. They have a selection of accessible rooms available, so please ensure you request this room type (DDA) and let them know of any further requirements so they can ensure your studio is suitable.

Question 5

Can I have a dual occupancy tenancy?

Accepted Answer

A dual occupancy is one tenancy for two people, living in one studio. This means that two occupants are sharing one studio and splitting the cost of the rent.

This is an option on the majority of their studios – look out for the dual occupancy logo. From September 2023, there is an additional charge for a room with dual occupants; this is to cover the cost of the increased services used within the building during your stay.

Question 6

When is my booking secure?

Accepted Answer

Once you have signed the Assured Shorthold Tenancy Agreement your booking is secure with Management. Please note: If you are paying by instalments and require a guarantor, they must also sign the Guarantor Agreement to secure and complete the booking before it is secure.

Question 7

How do I book an arrival time?

Accepted Answer

So they can prepare for your arrival and help you move in to your new studio as soon as possible, it’s important that you let them know your desired date and time of arrival. This can be done via your portal two weeks before your tenancy begins with them. There will also be a link in your arrival email which you will receive closer to the time of your tenancy begin date. ARRIVING DURING CHECK IN WEEKEND 0900-1700 Saturday of Check In When you arrive please make your way to the reception and a member of their team will check you in. ARRIVING AFTER CHECK IN WEEKEND – DURING OFFICE HOURS 0900-1700 Monday to Friday When you arrive please dial 0 on the front door key pad and this will ring through to the reception/office mobile. A member of their team will assist you and check you in. ARRIVING AFTER CHECK IN WEEKEND AND OUTSIDE OF OFICE HOURS 1700-0900 Monday to Friday and all day Saturday – Sunday When you arrive please dial 0 on the front door key pad, this will ring through to Security/Student Warden who is on duty. They will come down and meet you, check you in and hand over keys. On the next working day, please make your way to their reception to meet with the site team so that they can provide you with a fire drill update and provide further information on the building etc.

Question 8

What should I bring with me to check-in and pickup my studio key?

Accepted Answer

Provided you have completed all of the steps outlined in the ‘What do I need to do to prepare for moving in?’ tab above, all you need to bring with you to collect your new studio key is: A copy of the first page of your tenancy agreement Photo ID (e.g., a passport or driving license)

Question 9

Can I check into my studio outside of management office hours (09:00 - 17:00)?

Accepted Answer

Yes, of course. they understand that you might need to check in at any time of the day – that’s why they have 24/7 service over the check-in period. However, it is essential that you notify them of your arrival if you plan to arrive outside of these hours. Please refer to the ‘How do I book and arrival time?’ tab above for further information. PLEASE NOTE: The check-in process is slightly different for arrivals outside of management Hours 09:00-17:00, including weekends EXCEPT for check-in weekend.

Question 10

Do you supply items such as pans, bedding and cutlery?

Accepted Answer

Although they don’t directly supply these items in your studio, they have a great deal on packs with UniKitOut. The packs include the majority of items you could want to move in with a 10% discount, including induction pans that you will need for your new management studio. Remember that all of our rooms have double beds, too. These can be delivered right to your studio door ready for when you arrive.

Question 11

Does Nurtur House have dedicated, secure storage space for bicycles?

Accepted Answer

Yes, Nurtur House provides secure cycle storage on-site, ensuring that residents have a safe place to store their bicycles.

Question 12

Are the common areas, such as the rooftop terrace and calm room, accessible to all residents?

Accepted Answer

Yes, the rooftop terrace, calm room, and other communal spaces are designed for the use and enjoyment of all residents.

Nurtur House, Sheffield

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