Question 1

When can I arrive - out of hours?

Accepted Answer

All parts of the application must be completed on the portal before arrival. Notice must be given on a working day (Monday-Friday, 09:00 - 17:30) for an out-of-hours arrival. The team will inform them of the move-in procedure if arriving outside working hours.

Question 2

No arrival slots available, what do I do?

Accepted Answer

They should contact the site team via email, and the team will do their best to accommodate the move-in slot required.

Question 3

What do I do if I'm delayed?

Accepted Answer

For minor delays, there is no need to inform the team. If delayed for more than an hour, they should send an email or call the team.

Question 4

What do I need to bring?

Accepted Answer

The room includes a mattress, desk, desk chair, wardrobe, white goods, and a TV. Anything else required, such as bedding, kitchen utensils, or coat hangers, should be brought along.

Question 5

Where can they park/unload?

Accepted Answer

Street parking around the building is free for three hours, with larger paid car parks nearby.

Question 6

Where is Reception?

Accepted Answer

Reception is located at 22 Middle Street, PO5 4BG.

Question 7

Do you have trolleys?

Accepted Answer

A trolley is available at Middle Street on a first-come basis, but due to stairs, no other trolleys are provided.

Question 8

How do I get to my room?

Accepted Answer

The team will provide a welcome tour upon check-in, showing them how to access their studio.

Question 9

Do I need to pay before I move in?

Accepted Answer

Yes, either full payment or the first installment must be paid before moving in.

Question 10

Can family stay during the first check-in?

Accepted Answer

Yes, guests can stay for three consecutive nights a week.

Question 11

Do you have a luggage storing area?

Accepted Answer

No, but there is plenty of storage in their room. If luggage needs to be sent before arrival, they should contact the team.

Question 12

Am I able to get support with luggage on arrival?

Accepted Answer

Yes, the team will be available to assist with any luggage.

Collegiate Earlsdon Street, Portsmouth

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Mode Of Payment

Room allocation

Check in guide

House Rules

FAQ?

FAQs