Question 1

Is there an age requirement to book accommodation?

Accepted Answer

Bookings are accepted for individuals aged 18 and over. For properties located in Scotland, bookings may be accepted from individuals aged 16 or older. All tenants must be in full-time education and are required to sign a legally binding tenancy agreement.

Question 2

Is female-only accommodation available?

Accepted Answer

Female-only accommodation is available at certain properties, but availability cannot be guaranteed. Prospective residents should contact the accommodation team for more information.

Question 3

Can residents choose who they live with?

Accepted Answer

Yes. Group bookings are accommodated, and individual applicants are asked a series of questions during booking to help match them with compatible flatmates.

Question 4

Are guests allowed to visit?

Accepted Answer

Yes. Residents are permitted to have guests, as the accommodation serves as their home during the tenancy.

Question 5

Is there staff available on-site?

Accepted Answer

Office hours typically run from 10:00 AM to 5:00 PM, though this may vary by location. Emergency contact support is available outside office hours.

Question 6

Are social events organized for residents?

Accepted Answer

Yes. Regular social events are arranged, though participation is optional. Resident suggestions for events are welcome and encouraged.

Question 7

Can personal electrical cooking appliances be brought into the property?

Accepted Answer

Personal electrical cooking equipment, such as rice cookers, is not recommended due to health and safety concerns.

Question 8

Who is responsible for cleaning?

Accepted Answer

Residents are responsible for cleaning their individual rooms and shared kitchen spaces. Other communal areas are cleaned by on-site staff.

Question 9

Is smoking allowed in the accommodation?

Accepted Answer

Smoking, including e-cigarettes and vaping, is prohibited within the accommodation. Designated smoking areas may be available outside the building. Check with the site team for details.

Question 10

Can e-bikes or e-scooters be stored or charged on-site?

Accepted Answer

No. Due to fire safety concerns, e-bikes and e-scooters cannot be stored or charged inside the buildings.

Question 11

What happens if a resident is not compatible with their flatmates?

Accepted Answer

Concerns should be reported to the accommodation team. Efforts will be made to resolve the issue. In exceptional cases, room changes may be considered.

Question 12

What should residents do if something in the flat breaks or stops working?

Accepted Answer

All maintenance issues should be reported through the resident portal or app. The on-site maintenance team will address problems promptly.

Felda House, London

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Room allocation

Check in guide

Renewal policy

House Rules

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