Question 1

Do I have to be a student to live in this property?

Accepted Answer

To take out a tenancy with them you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students. However, if you’re unsure, your university or college should be able to let you know. During the summer months some of their halls offer summer accommodation which is available to students and sometimes non-students as well.

Question 2

Why should I live at the property?

Accepted Answer

They want you to have the best student experience possible. That means going beyond just providing somewhere comfy and practical to live; they want you to live somewhere you feel safe and happy. And they have onsite teams on-hand 24/7 to ensure that’s the case.

Consequently, they’re a Platinum Certified Operator by the Global Student Living Index. So, the question should really be, why should I not stay at the property?

Question 3

Do I need to take out contents insurance?

Accepted Answer

No, you do not. Contents insurance is automatically included with your rent. The property is working in partnership with Cover4insurance.com and their student insurance, Cover4Students, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

Visit Cover4Insurance to:

Check your level of cover
Review key exclusions and limitations
Check your policy excess
Learn how to make a claim
Extend and personalise your cover to protect additional items such as bicycles, musical instruments and photographic equipment

The property share your details with Cover4insurance for the purpose of providing you with contents insurance.

Question 4

Can I connect to the internet?

Accepted Answer

Absolutely. A super-fast internet connection is available in every bedroom.

Question 5

Do I need to move out during the holidays?

Accepted Answer

Your property contract is for a fixed length of time – so your room is yours during that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations, and you can choose to stay in your property over these holidays if you want. It’s usually possible to book additional accommodation over the summer period if you want to stay then too. But we advise booking early to ensure rooms are available.

Question 6

Do you have staff at your properties?

Accepted Answer

The residence has a team of trained staff on site to respond to meet your needs. Their job is to make your property experience as enjoyable as possible. Their on-site management offices are open Monday to Friday. During these times they will answer any questions, respond to any issues and offer advice, as well as ensure a friendly face is there to greet you every day. They also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. Please check at your chosen location to confirm details. While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while their tenancy agreement limits how far they can get involved, their people are trained to offer advice that helps residents to overcome a range of issues. For your peace of mind, all their people are criminal record background checked.

Question 7

When is the management office open?

Accepted Answer

The management office is open Monday to Friday, each week. The opening hours are 9am-6pm Monday-Thursday and 9am-5pm on a Friday*. please check with your chosen location for full details as times can vary from hall to hall.

Question 8

How safe are these properties?

Accepted Answer

Their team takes safety seriously. Many of their properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available. In addition, electronic door entry systems, intercoms and CCTV ensure that everyone who lives with them enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.

Question 9

What happens if I have a maintenance problem?

Accepted Answer

The property has a dedicated caretaker team to respond to and solve your maintenance issues. They respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, they’ll keep you updated on the progress.

Question 10

Can I pay in instalments?

Accepted Answer

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.

Question 11

How do I know that the property is a good landlord?

Accepted Answer

The property is proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs. Living in a building covered by the Code means: Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs. Best practice day-to-day management is supported and recognised. Your accommodation should be fully prepared for you when you arrive to take up residence. our accommodation meets with a set of nationally recognised standards in respect to services, furniture and fittings. Repairs and maintenance are carried out within agreed timescales. Your building will meet with, and exceed, the required health and safety standards. You will be given information to explain what management routines are followed in the buildings. There’s a set and accountable procedure for dealing with any disputes or complaints.

Question 12

What are the Terms and Conditions of staying with this property?

Accepted Answer

All rooms that are let directly to students are done so using an assured short-hold tenancy agreement or Licence. These agreements outline what is expected of the resident and, similarly, properties’ obligations as a landlord. The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not.

Heantun Point, Wolverhampton

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