Question 1

What do their cleaners clean?

Accepted Answer

Their trusted team cleaning team prepares the room before the stay, then cleans all common/shared areas and restocks all supplies during the stay.

Question 2

Who are the type of people who usually live in their spaces?

Accepted Answer

The typical people who live in their spaces are between the ages of 21 and 35; around half are international members and half are American; about 30 percent are students (undergraduate, graduate, post-graduate, or short-term programs); and 70 percent are already in their professional fields, from all different professional backgrounds. The gender breakdown changes all the time, but on average it’s 50-50.

Question 3

What happens after applying?

Accepted Answer

If everything checks out, they send a follow-up email within one business day with an offer.

Question 4

How many people are in each house?

Accepted Answer

It depends on the house, but their houses range from 6 to 65 members. These members are spread across multiple apartments, in shared and private rooms.

Question 5

How big are the rooms?

Accepted Answer

Their smallest private rooms are around 70 square feet and their largest private rooms are around 140 square feet. Their smallest two-person room is around 75 square feet, and their largest is around 170 square feet.

Question 6

Do tenants need renters insurance?

Accepted Answer

They require all tenants to have renters insurance. Already covered? Proof of the policy must be sent when securing a spot.

Question 7

What's the security like at their locations?

Accepted Answer

Most locations are equipped with keypad access and smart-lock systems, while some use traditional keyed locks. Security systems are installed in common areas and accessed only when members request review for justifiable purposes. Many locations also offer lockers. Additionally, coliving provides added security because there is usually someone at home.

Question 8

Why are there no locks on the doors?

Accepted Answer

New York Housing Department policy disallows residential properties from placing locks on bedroom doors for fire safety purposes. Even if locks were allowed, they are committed to providing safe and secure coliving spaces through trust and mutual respect.

Question 9

How do they create a sense of community?

Accepted Answer

They host regular events and encourage everyday connections. Members can participate as much or as little as they like.

Question 10

Can a stay be extended?

Accepted Answer

Yes. Extensions are possible if the team is notified in advance. Without confirmation, the bed may be reserved by another admitted member.

Question 11

How does mail work?

Accepted Answer

Paper mail goes to a mailbox or a local post office if preferred. Packages should require signatures or be sent to pick-up sites. They are not responsible for lost or stolen packages.

Question 12

Is there laundry?

Accepted Answer

It depends on the house. Some houses have no machines, some houses have coin-operated machines, and some offer free laundry. Details are available on individual house pages.

The Hells Kitchen House, New York

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