Question 1

Do I need to pay a deposit to book a room at this property?

Accepted Answer

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

Question 2

What happens if I don't get on with my new flatmates? Can I swap rooms?

Accepted Answer

If you are having any issues please contact the accommodation team in the first instance, they will do all they can to help. In exceptional circumstances it may be possible to move you; however they would look to resolve any issues with you all.

Question 3

What if something in my flat breaks or isn’t working?

Accepted Answer

Drop them an email or pop into the office to let them know, their on-site Maintenance team will be able to deal with most things.

Question 4

Can I have pets?

Accepted Answer

No pets are permitted under the term of the tenancy agreement.

Question 5

Can I have my groceries delivered to site?

Accepted Answer

Yes. Groceries can be delivered to the reception area, but you are to ensure that you are available to take receipt of the delivery. Delivery drivers are not to be given access to the flats.

Question 6

Is there an age limit for booking with Students?

Accepted Answer

The residence only accept bookings if you are over 18, with the exception of properties in Scotland where you must be 16 or over. This is due to the legally binding tenancy agreement that every tenant is required to sign when living at the accommodation. They also can only accept people in full time education.

Question 7

Do you provide female only accommodation?

Accepted Answer

We do provide female only accommodation in some of the schemes but it is not guaranteed that this will be possible. Please speak to the amber team to find out more information.

Question 8

Can I choose who I live with?

Accepted Answer

We are more than happy to accommodate groups as well as individuals. Where you are not booking in a group, the residence team understand your flat mates will be key to your experience so when you book as an individual, they will ask you a series of questions to help them to match you with the perfect flatmates.

Question 9

Am I allowed to have guests?

Accepted Answer

Yes. It is your home so you are allowed to have guests visiting you.

Question 10

Is there always a member of staff available?

Accepted Answer

Their standard office hours are between 10am 5pm. Out-of-office hours are also supported by emergency contacts.

Question 11

Are there social events organised for the residents?

Accepted Answer

Absolutely! They want their community to suit you, so they wont force you to come to their events but you are always welcome. If you have your own suggestions for them even better!

Question 12

Can I bring my own electrical equipment for cooking, i.e. rice cooker?

Accepted Answer

No they do not advise you to bring your own electrical cooking equipment for health and safety reasons.

Mercia Lodge, Coventry

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Security Deposit

Cooling Off Period

Guarantor Requirement

House Rules

FAQ?

FAQs