Question 1

How Do I Book?

Accepted Answer

It’s easy - just click on any of the "Book Now" buttons around the website and start your application. If you need any help or advice or want to book their short-term lets or summer stays, you can speak to the amber agent.

Question 2

What Do I Need to Know About the Booking Process?

Accepted Answer

The booking process is quick and easy but it will be helpful to have some information to hand when you start your application – having the name, email and address of your guarantor, a head and shoulders photo of yourself and a bank card to make your advance rent/booking fee payment (ROI only) will all save you time!

Question 3

Do I need to pay a deposit to book a room at this property?

Accepted Answer

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

Question 4

How Can I Choose the Best Room For Me?

Accepted Answer

We want you to choose a room you are going to be happy living in and we know everyone has a different wish list – from the floor the room is on to the view and the amenities in the room, the Residents’ Team will be on hand to discuss this with you and help you make the best selection.

Question 5

What Size is a Small Double Bed?

Accepted Answer

Their room descriptions explain whether you will have a standard or small double bed. A small double is the same length as the standard but just a tiny bit narrower. Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long. Still plenty of room for a good night's sleep, even if there's two of you sharing.

Question 6

Can I Come to Have a Look Around Before I Book?

Accepted Answer

Of course! They are very proud of their properties and would love to show you around. If you want to bring some friends or family members that’s absolutely fine too – they just ask that you speak to their Residents’ Team in advance so they can make sure they have some rooms available to show you. If you find yourself in the area and haven’t had a chance to speak to them you can still pop in, whilst they might not have a room to show you they will still be able to show you around their Residents’ Shared Spaces. They can also offer online video viewings if you don’t live locally so let them know what works for you.

Question 7

I Have a Medical Condition Which Means I Have Certain Requirements for My Room?

Accepted Answer

Please get in touch with their Residents’ Team – they are experts on their properties and most have rooms with varying levels of adaptations so their team will be able to help you. If you book online with the help of an amber agent and indicate you have a medical condition, the booking process will automatically pause so you can speak with them.

Question 8

Can I Book Together With a Group of Friends?

Accepted Answer

Yes! The residence team know that choosing who you live with is really important so in their properties with shared apartments group booking can easily be organised by getting in touch with your amber agent.

Question 9

When Can I Move In?

Accepted Answer

A few weeks before the start of your tenancy they will get in contact to ask you to watch their induction video and book a move-in slot. You will need to do this so they can make sure they are expecting you.

Question 10

Can I Order Bedding and Kitchen Packs?

Accepted Answer

Yes! Order bedding, kitchen packs and other uni essentials from their shop.

Question 11

Do I Need a TV Licence?

Accepted Answer

Yes, unless they tell you they're covering it. If you watch or record programmes as they are being shown, watch catch-up TV such as iPlayer, or watch live TV online you will need a licence. This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.

Question 12

Can I Have A Pet?

Accepted Answer

Student accommodation is often not a suitable environment for pets and that’s why pets of any shape or size aren't allowed.

Bridge House, Glasgow

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